Customer Service Care

Esther Akintitan

214-***-**** ***************@*****.***

OVERVIEW

Dependable customer service professional with 12+ years of experience resolving customer inquiries and providing excellent customer care. Strong interpersonal communication and organizational skills. Ability to work under tight deadlines while providing excellent customer experience and satisfaction to acquire new business and retain existing customer base. Driven to maintain service standards by supporting customers in resolving service issues and working across teams to deliver solutions. Detail-Oriented with the ability to quickly learn and understand company services and products along with industry rules and regulations. KEY SKILLS

Accounting Dependability Empathy

Adaptability

Building Customer Loyalty

Effective Communication

Conflict Resolution

Problem Solving

Time management

Patience

Google Workspace

Microsoft Office, Skype, WebEx

CAREER EXPERIENCE

Solar Consultant SunstarLight September 2021 to Present

Actively manage a territory of 10,000 potential customers using salesforce.

Handle 60+ calls and emails daily, signing up new customers, presenting product information and potential energy savings, and answering all customer inquiries.

Generate and schedule appointments with clients from referrals and lead generation CRMs.

Participate in ongoing training sessions to learn new techniques and best practices.

Adhere to high ethical standards of service to our customers and community.

Understand the rules and regulations of Solar Power for commercial and residential usage. Data Analyst Sally Beauty July 2021 to September 2021

Worked in special project within the master data management team, for the merchandise center of excellence, to support vendor allowances and unit cost entry, as part of the JDA systems roll out.

Analyzed product information across multiple distributions in JDA system and developed reports to summarize findings.

Facilitated meetings with dependent teams to retrieve information and resolve issues related to the requirements.

Assisted team members in completing their assigned tasks, greatly increasing team collaboration and improving project delivery timelines.

Logistics Recruiter Still Water Recruiting November 2019 to March 2020

Respond to prospective candidates with over 50 inbound emails and calls a day.

Make over 100 outbound calls a day in response to various recruiting leads.

Conduct phone interviews and prequalify company drivers and owner operators. Weload Logistics July 2017 to November 2019

Built a book of shipper business and matched their freight with the company huge network of drivers.

Performed search of loads and posting of loads for operational continuity.

Managed price negotiation with clients significantly reducing company costs and expenses.

Investigate, evaluate, and settle payment claims and invoices.

Maintained and documented all records and interactions of delinquent client accounts, incomplete files, and credit risks. Solar Appointment Setter Treasured Leads July 2017 to November 2019

Contacted homeowners through CRM tools and managed approximately hundred calls per day.

Responsible for keeping the records of potential clients and their productivity. Customer Service Associate TJMAXX July 2015 to July 2017

Drive sales results by assisting customers and maintaining solid product knowledge.

Generate and analyze all markdown reports and share details with management.

Communicate customer requests to management and follow up with customer. Merchandiser TNG September 2012 to June 2015

Performed weekly and monthly audits on select products at specified stores.

Directed organization of front line and mainline products in specified retail stores and administered special projects on retail stores in a timely manner.

Retail Associate Ross February 2010 to September 2012

Achieved employee of the month for three consecutive months.

Managed a team of 8 to 10 associates who supported 100+ customers with product inquiries.

Developed and implemented strategies to organize stock for better customer experience and floor visualization. Client Coordinator Texas Women’s University August 2009 to January 2010

Scheduled and followed up on client appointments. Updated client information in system database and maintained cash flow of statement.

EDUCATION

Freight Brokers Course July 2017

Freight Brokerage/Dispatcher

Associates in Business Administration May 2009

North Central Texas College, Denton, Texas

Bachelor of Arts in Accounting May 2012

Texas Women’s University, Denton, Texas

CompTIA Security+ January 2023

New Horizons, Tucson, Arizona

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