Customer service representative
Resume:
PROFESSIONAL SUMMARY
Professional with strong background in customer interactions and
service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
WORK HISTORY
Member Service Representative, 04/2022 to 07/2025
TTEC - Remote
Customer Care Representative, 09/2019 to 04/2022
Continuum - Remote
Chat Support Representative, 03/2017 to 09/2019
Wayfair - Remote
CONTACT
Address: McDonough, GA 30252
Phone: 770-***-****
Email: ***********@*****.***
SKILLS
BEVERLYN HARRIS
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
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Maintained high-quality service by adhering to company policies and standards in all member interactions.
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Assisted members with account management, including updating personal information and setting up automated payments.
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Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
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Managed high call volume with exceptional professionalism and efficiency.
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Responded to customer needs through competent customer service and prompt problem-solving.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
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Navigated multiple computer systems and applications to find information.
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Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
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• Customer support
• Financial transactions
• Relationship building
• Customer service expert
• Active listening
• Email/Chat
• Data entry
• Multitasking Abilities
• Customer relationship management
• Client education
• Transaction processing
Healthcare Customer Service Representative, 02/2014 to 04/2017 Teleperformance - Remote
Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
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Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
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Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
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Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
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Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
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Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
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