Customer Service Call Center
Resume:
Ashley Handberry
Johnson City, TX *****
*****************@*****.***
Professional Summary
I am a versatile and detail-oriented professional with 5 years of experience in office/property management, as well as nearly 20 years of experience in the healthcare field. Additionally, I have 1 year of experience working as a call center representative for a telemarketing company. I have a proven track record in overseeing daily operations, maintaining tenant relationships, and ensuring compliance with regulations. Skilled in conflict resolution and record management, with a strong focus on customer service and organizational efficiency. Currently pursuing an Associate's degree in Medical Billing & Coding to enhance administrative expertise.
Work Experience
Property Manager/Office Manager
Red Barn Storage & Rentals-Johnson City, TX
February 2020 to Present
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly
• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
• Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
• Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
Veterinary Technician
Deer Creek Vet-Johnson City, TX
February 2017 to September 2019
• Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
• Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
• Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided
• Checked animals for injury and illness, writing copious notes regarding symptoms for Veterinarian's review.
• Answered multiple line phone system for busy revenue producing animal facility and responded to questions regarding pricing and services.
• Delivered consistent customer service to pet owners, effectively increasing repeat business.
• Completed admission records, including statements made by client concerning patient's problems and history.
• Strategically scheduled patient appointments to maintain workflows. Certified Nursing Assistant
Hill Country Healthcare-Llano, TX
June 2008 to March 2017
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Documented patient intake and dietary requirements and assisted with feeding.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Facilitated activities of daily living, including personal hygiene management, feeding and rehabilitation exercises.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Consulted with nurses to develop patient care plans and evaluate treatment options. Education
Associate's degree in Medical Billing & Coding
Bryant & Stratton College-Online-Remote
Present
Skills
• Organizational skills
• Computer skills
• Heavy lifting
• Management
• Animal handling
• English
• Communication skills
• Animal care
• Customer service
• Call center experience
Certifications and Licenses
Driver's License
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