Customer Service Account Management

Jacksonville, AR ***** 501-***-**** **********@*****.***

TAJUANA MCCRAY

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Account management ● Customer service

● Teamwork and collaboration ● Client relations

● CRM proficiency ● Data-driven decision making

● Goal oriented ● Relationship building and management

● Issue resolution ● Networking skills

● Project management ● Client meetings

ACCOUNT MANAGER 05/2010 to 03/2025

Cardinal Health, Dublin, OH

LOSS MITIGATION SPECIALIST 11/2007 to 05/2010

Nuvell Financial, Little Rock, AR

WORK HISTORY

Increased client satisfaction by building strong relationships and addressing their needs promptly.

●

Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

●

Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

●

Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

●

Conducted regular account reviews to identify areas for improvement and ensure continued success.

●

Established clear communication channels between clients and internal teams, ensuring seamless project execution.

●

Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.

●

Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.

●

Optimized work processes through effective time management techniques, enabling consistent delivery of high-quality results under tight deadlines.

●

DVD AUTHORIST 08/2003 to 11/2006

Deluxe Media Services, North Little Rock, AR

Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.

●

Provided expert guidance on best practices for DVD authoring during pre-production stages, ensuring future success of each project.

●

Assisted clients in understanding technical specifications for their projects, facilitating smooth communication between all parties involved.

●

Adapted quickly to evolving client specifications throughout project lifecycles, adjusting workflows accordingly to maintain consistent results.

●

Coordinated with graphic designers on creating visually stunning menu designs that aligned with clients'' branding guidelines.

●

Managed strict deadlines effectively, consistently delivering completed projects on schedule and within budget constraints.

●

Utilized advanced troubleshooting skills to resolve complex issues during the authoring process, maintaining project timelines without compromising quality standards.

●

Trained junior team members in DVD authoring techniques to improve overall departmental knowledge and skill sets.

●

Ensured seamless playback of DVDs across multiple platforms by thorough testing and quality assurance measures.

●

Southeast Missouri State University, Cape Girardeau, MO, USA Bachelor of Arts, General Studies

Coffeyville Community College, Coffeyville, KS

Associate of Arts, Business Skills

ITT Technical Institute, Little Rock, AR

Associate of Arts, Computer Electronics Engineer

EDUCATION

● Basketball Scholarship Division I

● Professional Development: Social Work

Contact this candidate