Customer Care Service

KYARA BURNETTE

Milwaukee, WI *****

608-***-**** - **.**@*******.***

PROFESSIONAL SUMMARY

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

TECHNICAL SKILLS

• JavaScript • HTML/CSS

• React • Node.js

• Git • Agile Methodologies

• Netsuite • Five9ine

• Microsoft Software

PROFESSIONAL EXPERIENCE

12/2024 to 07/2025 Customer Care Representative

Reworld – Milwaukee, WI

Assisted customers with inquiries and product information, ensuring prompt and accurate responses.

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Resolved customer issues through effective communication and problem-solving techniques.

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• Managed customer accounts, updating information to maintain accurate records. Collaborated with team members to enhance service delivery and improve customer satisfaction.

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• Managed time efficiently in order to complete all tasks within deadlines.

• Paid attention to detail while completing assignments.

• Learned and adapted quickly to new technology and software applications. Demonstrated strong organizational and time management skills while managing multiple projects.

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10/2020 to 04/2024 Customer Service Representative Elysian Consulting LLC – Katy, TX

Answered high-volume inbound calls from tenants and landlords regarding rental and utility assistance applications

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Assisted callers with application status updates, required documentation, and eligibility criteria

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• Guided customers through the online portal and forms submission process

• Resolved technical issues and escalated complex cases to case managers or supervisors

• Maintained detailed call logs and case notes using CRM systems Communicated program guidelines clearly and empathetically to individuals facing financial hardship

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• Followed strict privacy and data protection protocols Delivered exceptional customer service under tight program timelines and government compliance standards

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• Worked remotely and collaborated with team leads via chat and virtual meetings 06/2015 to 10/2020 Customer Service Representative American Girl – Madison, WI

Handled high-volume inbound calls assisting customers with product information, orders, returns, and account issues

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Processed phone orders quickly and accurately using internal order management systems

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Provided detailed information about product availability, promotions, and shipping timelines

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Resolved customer complaints and concerns professionally to ensure satisfaction and brand loyalty

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• Guided customers through troubleshooting and online support Logged customer interactions, feedback, and outcomes in the company's CRM system

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Met performance metrics for call handling time, customer satisfaction, and issue resolution

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Worked collaboratively with other departments to ensure smooth customer experiences

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EDUCATION

06/2015 High School Diploma

James Madison Memorial High School - Madison, WI

05/2023 Associate's Degree in Cybersecurity

University of Wisconsin, Madison - Madison, WI

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