Customer Service Advisor
Resume:
Paul W. Bandy Jr.
***************@*****.***
Linkedin.com: Paul W Bandy
AUTOMOTIVE DEALERSHIP SPECIALIST CANDIDATE
CORE COMPETENCIES
Customer Service Sales Communication Service Advisory Experience Autobody Estimation
Vendor Relationships Technical Knowledge Compliance SUMMARY
Automotive dealership specialist, jack of most trades, known for expertise, technical knowledge and recognized for customer service, warrantee claims administration, parts ordering and inventory, general office, management, and delivery driving. Strong team player while also being an individual performer. Recognized for superior customer service and satisfaction. Enjoy working in a fast-paced environment where the customer comes first. Excellent written and oral communication skills.
• Current valid chauffeur’s license with clean driving record
• Experienced scheduler for body shop work and followed up on no show appointments
• Demonstrated capability to follow up, ensuring customer satisfaction PROFESSIONAL QUALIFICATIONS
CUSTOMER SERVICE
Fluidly navigate complaint-oriented calls and direct them appropriately
Positive attitude and adaptive to change
Strong listening / comprehensive skills
Professional demeanor
Self-Starter with the capacity to juggle multiple projects
Developed a reputation for excellent customer service by acknowledging the customer’s presence directly and making good eye contact while greeting customers in a friendly manner, and giving them full attention and taking time to answer questions well
Placated and de-escalated irate customers by using exceptional listening abilities and strong problem-solving skills
Analyze problems quickly and take the necessary steps to resolve them
Demonstrated capability to follow up, ensuring customer satisfaction
Ability to handle work-related stress and multiple priorities simultaneously GENERAL AUTOMOTIVE DEALERSHIP FUNCTIONS
Experienced automotive warranty claims administrator
Ordered parts for all repairs, checked and confirmed available used and aftermarket parts when applicable and available
Sold essential maintenance and repairs on vehicles
Worked with insurance adjusters to establish agreed prices on damaged vehicles
Experienced auto body advisor, service advisor, new car porter
Opened and closed Reynolds and Reynolds repair orders
Generated computer-based auto body estimates using ADP estimating software
Thorough knowledge of automotive damage software and books to include Mitchell’s Crash books, Shoplink, and Photo Link
GENERAL OFFICE SERVICES
Cost out repair orders prior to closing using insurance adjuster and direct repair estimates
Executed direct repair programs for State Farm and Citizens insurance companies
Pursued resolution of past due payment and supplemental checks for repairs completed on vehicles with insurance commitments
MANAGEMENT
Supervised labor force of 6 workers
Administered quality control checks of employees’ work
Accurately maintained employee job time sheets and other records DELIVERY DRIVER
Delivery driver experience that includes driving stake and straight trucks
Drive both high and low vehicles both stand up and sit down EMPLOYMENT HISTORY
Suburban Chrysler Dodge Jeep Ram Dealership of Troy, MI 9/23-3/24 Delivery Driver
Chrysler, Dodge, Jeep, Ram of Southfield, MI 2/18-9/22 Delivery Driver
The Chrysler, Dodge, Jeep Ram Dealership of Galeanna in Warren, MI 12 /15-5/16 Delivery Driver
Fiat Chrysler Auto Group of Astadia in Centerline, Michigan 5/15-12/15 Warranty Claims Administrator
ADDITIONAL EMPLOYMENT HISTORY
Available on request
TECHNICAL SKILLS
Mitchell’s Crash books, Shoplink, Photo Link, Reynolds and Reynolds Repair Orders, ADP Estimating Software, proprietary parts inventory management programs, and Microsoft Office EDUCATION
Schoolcraft College - Liberal Arts Classes
I Car School - Waterford, Michigan: Damage Analysis 1-4, Fundamentals of Collision Repair 1 John Glenn High School - Westland, MI High School Diploma
Contact this candidate