North America Project Management

Terence A. Hostallero

***** *. ***** **. ********, AZ 85388

443-***-**** ️ ***********@*****.***

Professional Summary

Accomplished hospitality and technology leader with over 20 years of progressive experience in hotel operations and enterprise software implementation. Proven success managing cross-functional teams, executing large-scale technology roll-outs, and delivering exceptional guest service. Recognized for driving performance improvements, increasing revenue, and leading high-profile projects across North America. Adept at aligning operational goals with strategic initiatives in fast-paced, customer-focused environments.

Key Skills & Achievements

Enterprise SaaS Implementation: OPERA Cloud PMS, OSEM, Sales & Catering

Project Lifecycle Management Risk Mitigation Client Relationship Management Oracle PM Level 2 Certification

Leadership & Team Management (Managed teams of 7–14 PMs/consultants)

Hotel Operations Budgeting P&L Analysis Revenue Optimization

Elevated TripAdvisor rankings for multiple properties to Top 1–3 positions

Technically skilled in Microsoft Office, OPERA Cloud PMS, ChoiceAdvantage, Maestro, WinPM, Salesforce APEX, JIRA and Confluence

Professional Experience

Oracle Hospitality — Implementation Manager

2016 – 2025 Remote / North America

Led implementation teams deploying over 350 full install projects of OPERA v5, OPERA Cloud PMS and OSEM (OPERA Sales & Event Management) for independent hotels and casinos across the U.S. and Canada.

Spearheaded early adopter projects for OPERA Cloud and OSEM net new installs as well as full data migrations in North America.

Championed cross-functional collaboration between development, consulting, support, hosting/DBA and customer success teams to resolve interdepartmental bottlenecks and accelerate decision-making and/or issue resolution.

Maintained project timelines, financial targets, and resource allocations while acting as primary escalation point for my direct reports of project managers and consultants.

Ensured team compliance with training standards and product certifications.

Drove process improvements by documenting lessons learned and contributing to internal best practices.

Inn at Henderson’s Wharf, Meyer Jabara Hotels — General Manager

2014 – 2016 Baltimore, MD

Reclaimed (from the Four Seasons Baltimore) and sustained the #1 TripAdvisor hotel ranking in Baltimore within three months of my return.

Managed all hotel operations and events, budget planning, financial reporting, and guest satisfaction initiatives.

Developed new guest packages to boost revenue and attended local networking events to enhance brand exposure.

Pier 5 Hotel, Meyer Jabara Hotels

Hotel Manager (2013 – 2014) Assistant Hotel Manager (2012 – 2013) Baltimore, MD

Oversaw front desk, housekeeping, and engineering departments.

Led transition to new PMS system (ChoiceAdvantage) with limited ramp-up time, ensuring seamless go-live.

Developed corporate travel accounts and revised room packages to drive revenue growth.

Conducted quality control through room inspections and departmental audits.

Admiral Fell Inn, Meyer Jabara Hotels — Assistant Hotel Manager

2011 – 2012 Baltimore, MD

Supervised daily operations, resolved guest issues, and led property tours for event bookings.

Collaborated across departments to improve guest experiences and operational efficiency.

Henderson’s Wharf, LLC — Front Office Manager to Hotel Manager

2004 – 2011 Baltimore, MD

Held full hotel operational responsibility including revenue management, guest relations, and IT support.

Achieved a RevPAR Index of 120+ and played a key role in management transitions as well as systems training.

Education

Loyola College in Maryland — Bachelor of Business Administration

Concentration: International Business

1999 – 2003 Baltimore, MD

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