Data Entry Call Center

Christine Hardy

Cherry Valley, CA ***** 909-***-****

****************@*****.***

To Obtain a position where I can utilize my experience and knowledge. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

SKILLS • Client support • Active listening

• Analytical reasoning • Data entry

• Customer relations • Problem resolution

• Complaint handling

• Microsoft Excel • Payment processing

• Call management

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2020 to 01/2025 At Well Home Owner Association Banning, CA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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SUBSTITUTE TEACHER HEALTH SCIENCE 09/2015 to 01/2020 Pomona Unified School District Pomona, Ca

• Instructing students on their current curriculum

• Grading Papers

• Attendance reports

Upheld classroom routines to support student environments and maintain consistent schedules.

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Maintained day-to-day classroom management and discipline to promote learning initiatives.

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Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

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C H

LEAD MEDICAL CODER 02/2001 to 08/2015

Marina Medical Billing Cerritos, Ca

• Emergency Room Coding

• Assigned Two Hospitals, coded 6500 per month

• Abstract coding, assigning CPT procedural codes, ICD-9, HCPCS

• Imputing codes correctly into the coding program Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.

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Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

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Maintained a high level of productivity while consistently meeting deadlines for claim submissions.

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Collaborated with physicians to obtain necessary documentation, improving claim approval rates.

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Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

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MEDICAL BILLING AND CODING INSTRUCTOR 02/2012 to 01/2014 AGI Technologies Rancho Cucamonga, Ca

• Instructing students on the prescribed curriculum

• Preparing students for the CPC EXAM

Implemented effective teaching techniques tailored to various learning styles, ensuring all students had access to meaningful educational experiences.

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Improved student understanding of medical billing and coding concepts by incorporating engaging, real-world examples into lesson plans.

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EDUCATION Bachelor of Arts Health Science 09/2010 University of San Bernardino, San Bernardino, Ca

• 3.5 GPA

Diploma Medical Billing and Coding 10/2000

Concorde Career Colleges, Garden Grove, Ca

High Honors

Diploma 01/1999

Vista High School, San Dimas, Ca

REFERENCES Available upon review

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