Customer Service Administrative Assistant

SONIA MARTE

Professional Summary

A Highly Empathetic and Hardworking Customer Service Associate with over 9 years of experience in fast-paced office and Remote settings. Focused on going above and beyond to support team and serve customer. Trained in professionalism and people first attitude to offer top-notch customer service Skills

Work History

Administrative Assistant -Hybrid 01/2015 - 06/2025 Musical Madness Ent. – FL/NY

• Performed clerical duties, arranged meeting, travel accommodation, and prepared reports.

• Handled escalated callers to reach positive outcomes.

• Created budget to meet financial goals and cash flow.

• Developed client relationships and earned reputation for exceeding service standard goals.

• Assisted customers with Spanish-language inquiries in timely and professional manner.

• Managed time by prioritizing workload.

• Manager over 50 calls per day.

• Maintained customer satisfaction with forward-thinking strategies on addressing customer needs and concerns. Party Planner (Self Employer). 02/2007-6/2015

Organizing Private Event: Weddings, Birthdays, christenings and graduations. Mortgage Loan Processor Assistant 06/2003 - 05/2008 JN Mortgage Company

• Set up and completed loan submission packages.

• Assisted customers with completing loan applications and other paperwork.

• Reviewed loan files for completeness, identified missing documentation.

• Generated condition lists for applicants, and handle condition from underwriter.

• Coordinated closing process with attorney, and title companies.

• Ordered VOE, VOR, VOM, pay off amount, title and appraisals.

• Monitored pipelines to track and log status of loans. Education

Professional Business College- New York, NY

Certificate : Office Specialist/ Word Processing 7/2000-6/2002 Techno Dent Training Center - New York 01/1992 - 05/1994 Diploma: English as a Second Language

St. Cloud, United States 34771 917-***-**** ******.*****@*****.***

• Listening skills, Decision Making, Team Work

• Adaptability/Data entry

• Multitasking Abilities, Time management

• Analytical and Critical Thinking

• Call escalation, Inbound call answering

• Problems resolution/Interpersonal Skills

• Patience/Empathetic/Friendly

• Excel, Word, Calyx Point, Outlook

• 30-35 wpm Taping speed

• Respectful Attitude/Self Control

• Bilingual Customer support/confidentiality

• Bilingual Spanish/English

High School Diploma

Colegio Sicopedagogico - La Vega, DR 06/1989

REFERENCE AVAILABLE UPON REQUEST.

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