Project Manager Management

Resume

Name: Teddy Nahun Reyes Salazar

Nationality: Honduran (Born in La Lima, Honduras)

Other Languages: English 100%, Italian 70%

DOB: 5 – 4 – 1982

Marital Status: Married

Address: Col. Los Alamos, San Pedro Sula

Mob : +504-****-****

Email: ********@*****.***

Education

Universidad Tecnológica de Honduras (U.T.H.)

Computer Engineering

San Pedro Sula, Cortés

Morazanni Bilingual Institute

High School Degree

San Pedro Sula, Cortés

Professional Career

Project Manager November 2023 -

Zventus/Cotality

Project Manager

Eyeson Digital Surveillance & October 2022 – November 2023 Management Systems

Senior Technical Support/

Service Manager July 2020 - June 2022

T3 Computer Services/Solaris

IT Manager May 2010 – July 2020

Acme McCrary Corporation

New Buffalo Central America March-November( 2009)

IT Coordinator

Central America Today Magazine August-October (2007) Data Base Management

3 month contract for database

management

Planning Assist. 2005-2007

Liberty de Honduras

ZOLI America

Logistics Coordinator 2005

Seaboard Solutions

ZIP Bufalo

Costumer Service Assist. 2003-2004

Skip’s de Honduras

ZIP Villanueva

QUALIFICATIONS

Dedicated professional with over 15 years of proven experience on IT and Project Management, continuous learning and keeping up with evolving IT trends. Adept on networking, telecommunication, end-user support, and security. Project Lifecycle Management, risk and change, adaptability and project management methodologies.

COMPETENCIES

Understanding and applying technologies, Systems integration, Security, Problem- solving and critical thinking, Communication, Adaptability, Project Management, Teamwork, Analytical and Strategic Thinking

SKILLS

IT Management Cloud Computing Data Analysis

Operating Systems and Networking Strategic Planning Project Management Infrastructure Cybersecurity

Leadership

PROFESSIONAL EXPERIENCE

Zventus/Cotality - Project Manager

- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and setup of the products.

- Project Management: Oversee the implementation of the provided solutions, implement project plans, ensure the project meets timelines and deliverables.

- Coordinate and maintain communication, technical and onboarding calls and resolve issues to ensure project timelines are met.

- Main point of contact to the customer’s project team throughout the implementation.

- Create and maintain client level documentation (i.e. project plan, handoff document).

- Define APIs, workflows, and configurations.

- Manage production release with customer

- Issue Resolution: Proactively identify and resolve any issues or challenges that may arise during the delivery process.

- Feedback and Improvement: Gather client feedback and work with the product development team to drive continuous improvement.

- Cross Department Coordination: Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met. Eyeson Digital Surveillance & Management Systems

Project Manager

- Activity and resource planning

- Organize the project team

- Controlling time management (Define, sequence and estimate duration of activity, Develop and maintain schedule)

- Cost estimating and budget development

- Monitoring progress

- Ensuring customer satisfaction

- Managing reports and documentation

T3 Computer Services

Senior Technical Support/

Service Manager

- Remotely oversee and maintain computer hardware and software systems.

- Resolving technical issues concerning customer's accounts or company software infrastructure.

- Analyze and consult on implementation and troubleshooting of technology products.

- Monitor and log all client communications, processing requests and documenting changes.

- Manage effectively the resolution of support issues that are reported efficiently.

- Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills. MAS-Acme McCrary Corporation

IT Manager

- Internal Systems and Network administration

- Windows based servers installation and configuration

- Installation and maintenance of hardware and software

- LAN technical and administrative control on different areas (Dyehouse, Label printing, Flexpack manufacturing process, Shipping)

- End-user support (Hardware/ Software, Printers, Label print printers)

- Telecommunications

- Physical and logical security (Users control and access, CCTV)

- IT Project Management ( IT budgets, priorities, standards procedures, and overall IT performance)

- Determine and coordinate priorities between IT department and user departments New Buffalo Central America March – December 2009

IT Coordinator

- Internal Systems and Network administration

- Installation and maintenance of hardware and software

- End-user support (Hardware/ Software, Printers, Label print printers)

- Users control and access

- Determine and coordinate priorities between IT department and user departments Central America Today Business Magazine August – October 2007 Database Management 3 month contract

- Purge the magazine’s client database

Liberty Honduras 2005 – 2007

Planning Assistant

- Schedule production orders for the Embroidery department

- Assist in issuing and tracking production orders, ensuring that required material is supplied to the production floor, as according to the production schedule

- Interfaces with manufacturing personnel and purchasing personnel on material status and production planning issues

- Set daily production entries

- Daily production floor walk through

Logistics Coordinator 2005

Seaboard Solutions

- Maintain an update inventory of the available containers to supply customers

- Monitoring cargo movement to ensure on time delivery

- Communicating with customers to supply needs and report progress Customer Service Assistant 2003 – 2004

Skip’s Honduras

- Resolve customers complaints

- Escalate inquiries

- Reports Creation

Contact this candidate