Customer Service Sales Representative

UNIQUE MOORE

Granville, Retirement, Montego Bay

Email Address: *****************@*****.***

Tele: 1-876-***-****

Objective: Detail-oriented and highly organized individual seeking a customer service position where I can leverage my strong communication skills and dedication to providing exceptional service to ensure a positive experience.

Education

Montego Bay Community College

Associate of Science Degree in Architecture and Construction Technology

Academical Achievements: (CXC) Caribbean Examination Council

•Math-2

•English-2

•Technical Drawing-3

•Visual Arts-3

•Information Technology-3

•Principle of Business-2

Experience

Reservation agent- I worked at concentrix for 8 months 2022-2023, where my role was to assist customers with booking rental vehicles based on their needs. This included helping them select the right type of vehicle, arranging the pick-up and drop-off locations (often at airports), and confirming the rental duration. I also provided information about rental policies, pricing, and availability, while ensuring reservations were accurate and tailored to customer requests. Additionally, I addressed customer inquiries, made modifications to existing reservations when needed, and delivered a professional and friendly service to ensure a smooth rental experience.

Inbound Customer service & Sales representative -I worked at Centerfield in the AT&T department for 2 years and 9 months (2023–2025), where I was responsible for persuading both existing and potential customers to sign up for new services or upgrade their current ones. If our service was not available in their area, I would cross-sell and offer the next best option from another service provider.

Customer service- helping customers by being friendly and patient to solve problems with a willing and positive attitude, schedule and reschedule appointments and make reservations for tech support teams that would come out and fix the service issue that they were having. Troubleshoot issues and guide users through solutions using clear and concise communication

RESERVATION AGENT

Responsibilities and what i was great at:

●Assist customers with booking rental vehicles based on their needs.

●Provide information on vehicle types, rental rates, policies, and availability.

●Arrange and confirm pick-up and drop-off locations, including airport services.

●Manage rental duration details and ensure accurate reservation entries.

●Modify, update, or cancel existing reservations as requested by customers.

●Handle customer inquiries and resolve issues in a professional manner.

●Recommend upgrades, add-ons, or additional services when suitable.

●Ensure compliance with company policies and rental agreements.

●Deliver excellent customer service to create a smooth rental experience.

●Communicate effectively with other departments to coordinate reservations.

CUSTOMER CARE

Responsibilities and what i was great at:

•Be the friendly and professional

•Assist customers with scheduling and adjusting appointments, ensuring smooth daily operations.

•I pay high attention to detail, with a strong ability to prioritize tasks.

•intermediate English in both verbal and written communications

•Previous experience handling customers in English

•Managed large amounts of incoming phone calls

•Strong communication skills with the ability to problem-solve under pressure.

•Startup minded, positive, and a hands-on attitude.

•Followed specific prompts to obtain detailed, fact specific information from the caller

•Followed all account specific instructions including scripted verbiage

•Completed all caller intakes accurately by following correct paths and instructions

•Identify and escalate priority issues accordingly

•Adjust communication style for each call, conveying confidence and empathy where appropriate

INBOUND

Responsibilities and what i was great at:

•Ask relevant questions to understand customer needs, pain points, and budget.

•Navigate Technology

•Achieve Sales Targets

•Follow Sales Script

•Promote Value

•Close Sales

•Offer solutions that align with the customer's expectations.

•Upsell and cross sell

•Once the lead is ready, guide them through the purchasing process and finalize the sale.

•Provide necessary details like pricing, product options, or contract terms.

•Suggest additional products or services that may meet the customer’s broader needs.

Skills:

Fully fluent in English

A customer-first mindset with problem-solving orientation

Time management

•Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality.

Communication

•Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication.

Teamwork

•Demonstrated ability to work effectively between teams and maintain positive dynamics.

Creative

•A creative thinker, able to conceptualize innovative solutions for complex problems.

Self-motivated

•Highly self-motivated professional with a strong intrinsic drive to excel and achieve results.

Patience

•Maintaining a patient and composed demeanor, even in high-stress situations, resulting in successful resolution of customer issues and positive feedback from both customers and colleagues.

Positive Attitude

•Consistently maintained a positive and enthusiastic attitude while handling customer inquiries, effectively diffusing tense situations, and ensuring a positive customer experience.

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