Quality Engineer Process Improvement

SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Dedicated performance improvement professional with excellent technical, analytical, organizational, and communications skills demonstrated by years of result-driven performance improvement solutions. Specializes in applying process improvement and Lean Six Sigma skills to develop and implement insightful solutions promoting system productivity, cost efficiency, and greater quality. A self-motivated, hardworking, and meticulous individual with a passion for quality and process improvement activities. Hands-on experience working on component-level testing, troubleshooting, and production of electronic devices. Knowledgeable and proficient with UL, ETL, CEC, and FCC compliance and testing procedures.

EDUCATION

•Bachelor of Science in Telecommunications Systems Management (3.91 GPA) Dec 2015

•Continuous Improvement Lean & Six Sigma Manufacturing Jun 2017

•Production Part Approval Process (PPAP) Practitioner Sep 2017

•Process Failure Mode and Effects Analysis Feb 2018

•8D Problem Solving Process Oct 2018

•Leadership Foundations Oct 2019

•Lean Six Sigma Green Belt Training Feb 2020

•ISO 13485:2016 Lead Auditor Jun 2023

•ISO 9001:2015 Lead Auditor Jun 2023

PROFESSIONAL EXPERIENCE

QUALITY MANAGER Nov 2020 – Present

Tru-D SmartUVC – Memphis, TN

•Created, maintained, and managed the entire Quality Management System.

•Successfully achieved ISO 9001:2015 initial certification and recertification of the company with zero findings.

•Hold monthly meetings to report quality data, concerns, active action items, and ongoing projects.

•Lead cross-functional teams in warehouse management, inventory control, part creation, and service actions.

•Monitor all company suppliers’ parts and product quality and document and report issues discovered.

•Inspect and test all software, firmware, and products prior to release and/or shipment to our customers.

•Work with sales and service teams to ensure our customers are satisfied and gather feedback that drive improvements.

•Lead continuous improvement and cost down projects that increase profitability and customer satisfaction.

•Management of new product clinical testing, ETL certification, and release to market planning.

•Review and provide feedback for all product, software, and firmware ECRs.

QUALITY ENGINEER Mar 2019 – Nov 2020

Kimball Electronics – Jasper, IN

•Created, maintained, and updated all production APQP documentation.

•Managed and investigated the root cause of all customer RMAs and any increases to DPPM.

•Communicated quality concerns and issues directly to the customer, supplier, and/or vendor.

•Submitted PPAPs and SCRs for all product changes to the customer for approval.

•Organized and performed corrective actions and continuous improvements with cross-functional teams.

•Led Reverse-FMEAs regularly to ensure all process potential failure modes are being controlled.

•Ensured that all customer and IPC requirements were met and verified by production process controls.

•Determined the disposition of defects that were rejected by production personnel based on drawings and requirements.

•Decreased the CoNQ and CoPQ through better process control implementation.

•Formulated, improved, and maintained work instructions, inspection plans, and process activity instructions.

•Identified critical to quality items and led cross-functional teams in the implementation of inspections and controls.

•Improved customer relations through improved quality, fast response times, increased efficiency, and communication.

•Conducted daily production line walk-throughs to ensure a quality mindset is instilled in all production workers.

•Prepared, submitted, and presented quality metric reports that include FPY and RTY of the production process flow.

MANUFACTURING QUALITY ENGINEER Nov 2016 – Mar 2019

Signify, formerly known as Philips Lighting – Collierville, TN

•Drove process improvement initiatives to exceed goals for manufacturing cost reduction, quality, and productivity.

•Processed ECO’s and ensured required MCERs were performed to validate the change.

•Improved process flow, reduced set-up time, increased productivity, lowered manufacturing costs, and standardized production by implementing continuous improvements and standardizations.

•Implemented site-wide process improvements to decrease the cost of non-quality.

•Led DFMEA and PFMEA analysis meetings for new and existing products.

•Coordinated and participated in manufacturing investigations and both internal and external audits.

•Investigated root cause analysis and implemented continuous improvements to prevent future defects.

•Participated in product development and testing plans for new Emergency LED Drivers to meet deadlines.

•Performed safety standard tests according to UL-924, UL-1310, FCC, and CEC standards.

•Utilized Lean Manufacturing and Six Sigma tools including Design of Experiments (DOE), Statistical Process Controls (SPC), Measurement Systems Analysis (MSA), and Failure Mode Effect Analysis (FMEA) to drive process improvements.

•Sustained and audited lean manufacturing processes and 6S environment within all departments.

QUALITY CONTROL ELECTRONICS TECHNICIAN Dec 2015 – Nov 2016

JAM Industries – Southaven, MS

•Provided technical support to customers and quality data to development engineers.

•Inspected finished products for quality and adherence to customer specifications.

•Assigned time and parts by using enterprise resource planning (ERP) software.

•Developed and implemented specialized fixtures, test equipment, and failure analysis procedures.

•Provided component level troubleshooting and repair of circuit boards that constantly exceeded production goals.

•Audited and maintained the lean and 6S environment to ensure conformance.

•Coordinated with development engineers to assist with current and future products.

PRODUCTION ELECTRONICS TECHNICIAN May 2015 – Dec 2015

Adecco – Memphis, TN

•Provided training and hands-on technical support for operators.

•Performed electronic repair operations, troubleshooting, and the diagnosis and repair of production test stations.

•Performed technical issue diagnosis and root cause evaluations.

•Established patterns of continuous improvement and worked to exceed quality and productivity goals.

•Assisted the technical support supervisor with new product introduction and quality assurance.

•Coordinated with systems partners to finalize designs and confirm requirements for testing equipment.

•Increased productivity and decreased CoNQ by creating, implementing, and training personnel on new procedures.

•Decreased production downtime by scheduling and performing preventative maintenance actions on equipment.

TECHNICAL SUPPORT SPECIALIST Jun 2014 – May 2015

Pearson – Murray, KY

•Activated accounts for clients interested in new services.

•Conducted research to address customer concerns, solved problems, and provided new product information and support.

•Identified and solved technical issues with a variety of diagnostic software tools.

•Resolved customer issues in a clear, courteous, and straightforward manner.

•Provided Information Technology support to technical and non-technical personnel.

•Coordinated between supported sales, marketing, and administrative teams.

•Provided an elevated customer experience to generate loyal clientele.

ELECTRONIC TECHNICIAN COMMUNICATIONS SUPERVISOR Feb 2003 – Mar 2012

United States Navy – Various Locations

•Developed and maintained the maintenance system, quality system, and applicable documentation.

•Provided information and assisted in the preparation of discrepancy reports, preventative feedback reports, and change recommendations to technical manuals.

•Performed quality assurance inspections on all maintenance actions including an examination of the work area for sources of potential foreign objects and safety issues.

•Successfully supervised and trained over 400 personnel with no incidents and exceeded the qualification rate target.

•Developed expert knowledge of AC/DC circuits, instrumentation, digital circuits, microprocessors, electrical troubleshooting and repair.

•Developed and trained personnel on Extremely High Frequency (EHF) communications procedures.

•Operated and repaired various radar assemblies to maintain a high level of operational readiness.

•Completed the installation of the local area network while on board the USS Tennessee SSBN 734.

•Established operational objectives and work plans and delegated assignments to subordinate managers.

PROFESSIONAL ACHIEVEMENTS

•Decreased production Fall Out Rate by 38% by implementing process controls and conducting training to personnel.

•Led a Lean Six Sigma project that improved first pass yield from 78% to 97% and decreased production cycle time by 24%.

•Increased the customer’s reported quality score by more than 25% and graduation from Top Focus.

PROFESSIONAL SKILLS

Electronic Lab Equipment: Data Logger, Digital Multimeter, Dielectric Withstand Tester, Oscilloscope, GTEM (Gigahertz Transverse

Electro-Magnetic), Spectrum Analyzer, Environmental Chamber, Infrared Thermal Camera, AC/DC Power Supply, Electronic Load, Thermal Couplers, LCR Analyzer

Computer: Microsoft Office, Minitab, Command Prompt, Visual Basic, Excel, Word, Access, Visio, Outlook, PowerPoint, Project,

Word Pad, Notepad, Internet Explorer, Google Chrome, Safari, Firefox, Windows OS, Linux OS, Mac OS, Adobe Acrobat, Java,

Oracle Work Order Management, Networking Protocols, Microsoft Exchange Server, FloTHERM, MATLAB, Teseq GTEM 3 Emission,

XiTRON, Fluke Hydra Logger, FLIR Thermal Imaging, File Test, Code Composer Studio, LogView, DI DeBugger Emulator

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