Operations Coordinator Financial Clearance

Claudia L. Serrato

**** *** ***** ***** ******, TX 77373

832-***-****) ***********@*****.***

Professional Skills

- Bilingual in Spanish and English

- Extensive experience in collections, scheduling, and insurance verification

- Proficient in Centricity, EPIC, Health Trio, TMHP, Microsoft Office, and Excel

- Capable of working with minimal supervision

- Well-versed in HIPAA compliance regulations

- Comfortable operating within fast-paced environments and rotating schedules

- Experience the use of two-way radios to communicate with HVAC Plumping Electrical and First Responders Techs.

- Familiar with the Apogee Alarm System

- Utilized Citrix Main-Saver and Maximo Dispatch effectively

- Knowledgeable about the Facility Operations Notification System (FONS)

- Experienced with the Everbridge Mass Notification System

- Proficient in the Items of Interest Report System and Crystal Reports

- Familiar with Genesis and Avaya multiple-line Phone Systems Experience

MD Anderson Cancer Center 2019-2025 - Facilities Operations Coordinator

- Actively responded to critical emergencies, implementing established plans and protocols to ensure safety and efficiency.

- Consistently updated the institutional RING line with timely and pertinent information to keep all stakeholders informed.

- Vigilantly monitored local weather conditions to anticipate potential impacts on operations and safety.

- Efficiently managed emergency elevator phone calls, immediately assisting distressed users.

- Offering assistance to customers regarding various facility services, meticulously documenting their requests for follow-up and resolution.

- Received, organized, and processed work orders, ensuring timely maintenance and service responses.

- Proactively monitored and responded to system or equipment outages and alarms, promptly notifying relevant departments to minimize disruption.

- Developed comprehensive technical briefings on safety measures and emergency preparedness as necessary, ensuring clarity and effectiveness in communication.

- Prepared detailed ride-out schedules anticipating adverse weather conditions, collaborating closely with City of Houston departments such as water, gas, electricity, and 911 operators to coordinate support efforts effectively. MD Anderson Cancer Center 2022-2024 Financial Clearance Counselor Remote

- Conducted a meticulous verification process to assess patient eligibility and benefits, ensuring a thorough understanding of pre-authorization requirements to facilitate seamless care delivery.

- Provided in-depth information about various payment options and financial counseling services, while skillfully managing multiple tasks associated with the financial clearance process to support patients effectively.

- Collaborated harmoniously with the Patient Access team to optimize operations, fostering a more efficient workflow and enhancing patient experiences.

- Engaged proactively with payers, third-party vendors, and patients to navigate and expedite the financial clearance process, ensuring that all parties were informed and supportive.

- Identified and connected with key internal and external representatives who could provide valuable assistance in securing patient financial clearance, strengthening relationships, and accessing resources.

- Promptly escalated any financial clearance issues to the supervisor or coordinator, ensuring that potential obstacles were addressed swiftly to support timely patient care.

- Processed physician orders to generate accurate cost estimates based on diagnostic codes, ensuring transparency and awareness of potential financial responsibilities for patients.

- Made and received international calls with respect and consideration for the time differences, ensuring effective communication with parties across various time zones. Houston Methodist Willowbrook Hospital - 2019 - 2019 Patient Access Scheduler

- Efficiently orchestrated the scheduling of incoming calls from diverse regions within the Houston Methodist Primary Group, ensuring a seamless and well-coordinated appointment process that enhanced patient accessibility and satisfaction.

- Conducted comprehensive verification of patient benefits to meticulously confirm eligibility, playing a pivotal role in streamlining the registration experience and ensuring that all patients received the care they needed without unnecessary delays.

- Accurately collected and entered essential demographic, insurance, and financial information from patients or their guarantors into the hospital's computer system, contributing significantly to the integrity and thoroughness of comprehensive patient records.

- Delivered compassionate and empathetic patient care by consistently upholding a warm and respectful demeanor, creating a welcoming environment for patients seeking assistance, and fostering their trust and comfort during their visit.

Texas Children's Hospital - 2015 - 2018 Patient Access Specialist

- Conducted a thorough and meticulous verification of patient eligibility and benefits, carefully assessing pre-authorization requirements to guarantee seamless access to essential healthcare services.

- Delivered comprehensive and detailed information regarding various payment options, financial counseling services, and other crucial tasks related to the financial clearance process, helping patients navigate their financial responsibilities.

- Collaborated closely with the Patient Access Team to streamline operations and enhance the overall patient experience, ensuring each individual felt valued and supported throughout their care journey.

- Engaged proactively with payers, third-party vendors, and patients to facilitate clear communication and efficiently resolve financial inquiries, fostering a transparent environment for all parties involved.

- Identified and connected with both internal departments and external representatives to effectively assist in the financial clearance process for patients seeking care, ensuring that their needs were met promptly.

- Proactively escalated any financial clearance challenges to the supervisor or coordinator, ensuring swift and effective resolution of issues that could impact patient care and satisfaction. Education

Lone Star Community College - Certification

(1996-1998)

- Lonestar North Harris

- Office Administration Assistant

- Computer Literacy

- Legal Secretary

• Current Student Pursuing an Associate's Degree in Health Science References

Dr. Michelle Bullard, Ph.D. -281-***-****

Cederic Walker, FL&S Supervisor- 281-***-****

Hope Kately, Financial Clearance Supervisor - 832-***-****

Contact this candidate