Financial Planning Customer Service

MARGARET PLANT

Cumberland, RI *****

401-***-**** - ***********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Adept at enhancing customer satisfaction and retention, I excelled at JPMorgan Chase by promoting digital banking solutions and streamlining processes, achieving significant adoption rates. Skilled in financial planning and client relationship building, I consistently delivered tailored financial advice and solutions, fostering trust and long-term partnerships. My approach led to a noticeable increase in cross-selling opportunities and compliance with regulatory standards. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

SKILLS

Retirement planning Financial Planning

Wealth Management Client Relationship Building

WORK HISTORY

09/2023 to Current Licensed Relationship Banker

JPMorgan Chase – Wakefield, RI

Promoted digital banking services to enhance customer convenience and drive adoption rates.

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Improved customer experience with thorough product knowledge and prompt issue resolution.

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Streamlined account opening processes for new clients, resulting in higher client retention rates.

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Ensured regulatory compliance by accurately completing documentation and adhering to bank policies.

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Provided exceptional service to high net worth clients, building trust and fostering long-term relationships.

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Enhanced customer satisfaction by promptly addressing inquiries and providing tailored financial solutions.

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Strengthened referral partnerships with business lines across the bank to maximize cross-selling potential.

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Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on market conditions and opportunities.

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Maximized cross-selling opportunities by proactively identifying customers'' unmet financial needs.

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• Participated in community events to promote bank services while fostering positive relationships with local businesses and organizations. Educated customers on various lending options available, empowering them to make informed decisions about their finances.

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Conducted regular financial reviews for customers, ensuring optimal management of their portfolios.

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Developed strong client relationships through consistent follow-ups and personalized banking advice.

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Facilitated successful loan application processes by guiding clients through document preparation and submission procedures.

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Managed risk effectively by verifying customer information, analyzing credit reports, and conducting proper due diligence before approving transactions.

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08/2022 to 02/2023 Grant Underwriter

Rhode Island Housing – Providence, RI

Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.

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Documented underwriting decisions and provided evidence of compliance with applicable regulations.

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Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.

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• Made approval and denial recommendations by determining accurate risk levels.

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02/2014 to 07/2022 Senior Mortgage Underwriter

Embrace Home Loans – Middletown, RI

Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.

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• Verified integrity of applicants' information to minimize fraud. Worked with processing team members to communicate errors and obtain missing information for current applications.

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Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.

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10/2012 to 12/2013 Underwriter

BNY Mellon – Boston, MA

Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.

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Documented underwriting decisions and provided evidence of compliance with applicable regulations.

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Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.

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• Made approval and denial recommendations by determining accurate risk levels. 01/2003 to 07/2013 Mortgage Underwriter

Admirals Bank – Providence, RI

• Approved or denied loans based on established criteria and underwriting guidelines.

Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.

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Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.

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Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.

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EDUCATION

Associate of Arts

George Mason University - Fairfax, VA

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