Business Analyst Scrum Master

KEVIN PARHAM

Robbinsville, USA ***** • 609-***-****(H) 609-***-****(C) • ********@*********.***

PROFESSIONAL SUMMARY

As an experienced IT professional with diverse background as Release Train Engineer, Scrum Master, Product Owner, Project Manager, Business Analyst, and SAFe Coach, I am confident in my ability to bring value to your organization. With practical experience in UNIX, Windows, and Cloud architecture, I am well-equipped to tackle challenges of role and contribute to success of your team. I am a critical thinker with the ability to find issues and provide direction to resolution. I work seamlessly with offshore resources and have good client-facing skills. I am proficient in Windows O/S and multiple web server platforms. I have been working with Scaled Agile Framework since 2017 and am a certified SAFe trainer for SAFe Scrum Master, Leading SAFe, and SAFe for Teams certifications. Over 28 years of experience as an IT Professional across multiple industries.

SKILLS

Technical Proficiency: MS Office (Word, Excel, PowerPoint), Outlook, MS Project, Proprietary tools, Jira

Project Management: Stakeholder Communication, Risk Mitigation Planning, Workflow Analysis

Agile Expertise: Scrum Framework, Agile Coaching, SAFe Anti-Pattern Detection, Risk Management (ROAM), Lean Principles

Soft Skills: Critical Thinking, Conflict Resolution, Empathy, Emotional Intelligence

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/kevinparham/

WORK HISTORY

Data broker and aggregator

Eagle Alpha 04/25 - Present

Collect Data and post to apps on smart phones

Daily uploads and transfer of advertisements used on free or discount apps on mobile devices

Independent IT professional 01/2024 – Present

Local installs and configuration of Smart TVs and securing local wifi networks

Participate and present on Scaled Agile Circle monthly calls.

Recent presentations were How AI can aid Managers; How AI can aid Business Analysts/Product Owners and How AI can assist Release Train Engineers

Business Analyst/Project Manager

Experis LLC Pharmaceutical Company USA (Bristol Myers Squibb) 07/2023 - 12/2023

Managed project life cycle of various Event Management software suites, from planning to execution and delivery.

Wrote clear and concise business requirements documents for different products, ensuring alignment with stakeholder needs and expectations.

Analyzed ServiceNow tickets and requests, identifying and resolving issues related to incorrect processing. Functioned as Data Steward and worked with IT teams to standardize data and access to SPI/CPI data

Worked with technical teams to extract and verify user license data, ensuring accurate information for license renewal and procurement.

Worked with BMS Business clients for micro sites for marketing campaigns as BA/PM in charge of migrating functionality to new tool.

Analyzed various SAAS suites and provided feedback to business owners.

Led effort to adopt Adobe Experience Manager as a replacement for internally developed tools

Interfaced in SAP Ariba for procurement of items

Tableau Reports to extract data for Reporting

Worked with offshore resources.

Managed requests for TLS/SSL Certificates

Created transition documents/Run books.

SAFe Coach and Sr. Scrum Master

TekSystems Telecommunications Company USA (AT&T) 03/2021 - 09/2022

Provided support for various ARTs across different domains, such as U-Verse/DTV Install/Repair, Construction and Engineering, and Corporate Security, Cyber Security, Sarbanes Oxley Compliance using Scrum and Kanban ensuring customer satisfaction.

Created presentations and demos for stakeholders.

Ensured team's alignment and productivity by resolving issues, removing obstacles, and offering guidance and feedback.

Guided developers building REST and MS APIs

Collaborated with offshore resources

Interfaced with Ariba for Construction and Engineering supply chain process

Collaborated with RTE and Team to create and maintain effective planning boards for PI execution.

Detected and corrected SAFe anti-patterns in collaboration with RTEs and Leadership

Organized and facilitated demonstrations of software updates and enhancements for clients.

Assumed role of RTE and coach when needed for several ARTs to ensure continuity.

Used PowerBI to build reports from LeanKit.

Led and implemented initiatives to optimize train performance and outcomes.

SAFe Coach and Product Owner

TekSystems Telecommunications Company USA (AT&T) 10/2020 - 10/2021

Collaborated with Clients, developers, and SMEs to elicit and write user stories.

Used Figma for accessing/creating wireframes

Analyzed data structure and identified and resolved data issues and discrepancies.

Collaborated closely with Scrum Master to support developers in delivering work that meets requirements.

Led backlog refinement sessions for team.

Engaged LACE for issues encountered.

Assumed role of RTE and coach when needed and drove improvement on several ARTs to ensure continuity.

Release Train Engineer (Sr. Scrum Master)/Sr. Project Manager

TekSystems Telecommunications Company USA (AT&T) 10/2019 - 01/2021

Servant leader for Agile Release Train with 5 to 9 teams and $5 million in funding

Created and implemented real-time audio masking solution to protect customers' credit card and checking account information from call center fraud to prevent further fines for not protecting SPI data.

Utilized Generative AI/NLP solution to redact SPI data

Set standards for data access for Data Governance as the Data Steward and set level of approval for access and specific reasons for accessing data.

Collaborated with client and product management to create features in backlog ensuring smooth transition to PI planning.

Collaborated with Tech Leads to manage Continuous Integration/Continuous Deployment.

Conducted and coordinated Pre PI-Planning and PI-Planning sessions both in-person and Virtual.

Organized and facilitated various agile ceremonies, such as Scrum of Scrums, PO Sync, Retrospectives, Inspect and Adapt, and Demos and kept stakeholders informed

Worked with developers building MS APIs

Identified and addressed SAFe Anti-Patterns and inefficiencies.

Managed A/B testing using load balancer

Led initiative on change of delivery framework.

Provided guidance and feedback to scrum teams to enhance their performance and outcomes.

Achieved high level of program predictability metric of 92 first PI, 100+ for subsequent PIs.

Sr. Project/Program Manager/Scrum Master

TekSystems Telecommunications Company USA (AT&T) 01/2016 - 10/2019

Demonstrated excellence in managing and delivering projects within scope, schedule, and budget constraints working M&A, Divestiture and Supply Chain projects and addressing issues with Cyber Security with customer-facing applications, Datawarehouse initiatives and IVR system updates.

Implemented automation solutions to enhance customer satisfaction and optimize operational efficiency.

Managed multiple in-flight projects concurrently resulting in automation and elimination of repetitive actions for customer care and integration into Salesforce.com

Worked with developers building SOAP and REST APIs

Served as triage PM for business unit. Evaluated and prioritized new projects and delegated them to suitable PMs.

Assumed role of Program Manager in their absence and ensured continuity of program activities for post-acquisition DTV projects and later Time Warner.

Obtained SAFe Certifications.

Worked numerous ITSM projects to replace legacy help desk functions by leveraging ServiceNow leading to better Employee satisfaction.

Collaborated with leadership to implement various changes in delivery models and kept stakeholders informed of progress on projects.

Sr. Project/Program Manager/Scrum Master

Kelly Mitchell Group Telecommunications Company USA (AT&T) 05/2011 - 08/2015

Successfully executed various IT initiatives within agreed time frame and cost parameters

Led several small business transformation projects to enhance customer satisfaction and loyalty.

Managed multiple in-flight projects concurrently including Datalake/Datawarehouse initiatives. Data mapping exercises for working with database tables

Worked with developers building SOAP and REST APIs

Managed multiple in-flight projects concurrently

Provided mentorship and guidance to junior project managers.

Oversaw and coordinated projects across different functional areas.

Functioned as change manager on some applications.

Conducted Scrum of Scrums meetings for agile projects.

IT Director/Business Analyst/Project Manager

Consultation Work (Web Based Company USA) 12/2008 - 05/2011

Provided IT expertise to two individuals planning to build web-based modeling enterprise.

Researched and purchased hosting venues, products, and services for project.

Developed requirements and design documents and built initial placeholder website and subsequent updates.

Set Data standards for all information retained by systems.

Configured MySQL databases, installed and configured vBulletin forum software, and maintained forum with upgrades and additional functionality.

Troubleshot server, connectivity, database issues and ran daily backups.

Served as single point of contact for site and negotiated downtime for server upgrades.

Developed business plans for new ventures for the company.

IT Tech

The DataFinders Consulting Group, LLC (IT Service Company US A(Siemens)) 10/2008 - 11/2008

Performed computer refresh for MetLife's central New Jersey offices, ensuring optimal performance and security.

Inspected inventory, imaged laptops/desktops, restored users' files from backup site, configured remote access, encrypted hard drives, and distributed computers.

Business Analyst IV

Software Company USA (Oracle) NA Commercials Sales Group 5/2007 - 09/2008

Ensured accurate and timely transaction processing as liaison with other divisions.

Collaborated with leadership and SMEs to create use cases, UAT scenarios and scripts

Created presentations and demos

Collected, input, verified, corrected, and analyzed data to measure key performance indicators and compared them with actual versus business objectives.

Designed and built light code to calculate distance between GPS coordinates. Company sold code increasing income.

Provided updates to management regarding budget to actual, informing them of deviations and opportunities.

Communicated Oracle business practices to organization and monitored process and approvals for full compliance.

Drove transformation of processes and procedures and was responsible for maintenance and development of key systems used to track sales consultants' progress using Linux, Oracle APEX 3.01, 3.1, and Oracle 10g and11g.

Onboarded numerous vendor SOAP APIs to be consumed by the Sales system.

Created transition documents

IT Specialist-Business Analyst

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 06/2006 - 03/2007

Provided 24/7 application support and monitoring for financial applications and an Enterprise Data Warehouse system, ensuring optimal performance and availability.

Investigated and resolved issues related to data quality, security, and functionality, using various tools and techniques.

SDLC/CMMI certified.

Worked with leadership and SMEs to create use cases

Reviewed and provided feedback on technical documents, such as user manuals, release notes, and troubleshooting guides.

Supported migration of code to production environments in compliance with Sarbanes Oxley regulations, following best practices and standards

Trained and mentored offshore resources on application development, testing, and deployment processes.

Worked post-merger projects after Alcatel acquisition of Lucent.

Created transition documents/Run books.

IT Specialist-Technical Project Lead

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 03/2006 - 06/2006

Provided guidance and technical assistance to 11 developers upgrading web-based identity management support system using ASP/SQL Server. Set data standards for data fields for IAM System being developed.

Managed multiple revisions of requirements documents and coordinated software revisions into controlled releases.

Served as liaison between management, developers, and user community.

Developed system test routines and managed system test schedules.

Created transition documents/Run books.

IT Specialist-Project Lead/Project Manager

IBM GLOBAL SERVICES (Telecommunications Company USA (Lucent)) 08/2004 - 06/2006

Managed six financial applications, including an internal chargeback system, as project lead and main developer. Set data standards for data fields on accounting information.

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server).

Maintained SAP supply chain systems

Remediated Financial Systems to comply with Sarbanes Oxley regulations

Provided direction and training for new personnel.

Developed and executed system test routines.

Managed projects including divestiture projects

Analyst/Project Lead/Project Manager

Texo Solutions - transitioned to IBM 02/2003 - 08/2004

Managed six financial applications, including an internal chargeback system, as project lead and main developer.

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server).

Led effort to reconcile Chargeback system and recover ~500K in unreconciled charges.

Provided direction and training for new personnel.

Developed and executed system test routines.

Managed projects.

Developer/Analyst 02/1998 - 02/2003

Provided production support on multiple environments consisting of multiple operating systems (Windows, UNIX, MVS) and databases (Sybase, Oracle, C-ISAM, SQL Server)

Managed Divesture projects

Built and maintained systems to translate financial codes from SAP to legacy systems

Provided direction and training for new personnel.

Developed and executed system test routines.

Manager/Project Manager/Business Analyst

Dow Jones & Company (Publishing Company USA) 09/1994 - 02/1998

Managed multiple resources, evaluated performance, remediated issues.

Project manager for launch of Windows on Wallstreet, DJ Electricity Pricing Indexes and Options Trading on Dow Jones Indices on CBOE

Worked on Data Governance standards for financial reporting of transactions

Worked on Futures, Options and Equity desks.

Managed system to provide daily Stock reports for the WSJ and weekly for Barron’s

Wrote functional requirements for many financial products.

EDUCATION

Bachelor of Science in Business Administration: Finance

Rider University - Lawrenceville, NJ

Treasurer of Financial Management Association, Tutoring

SUMMARY

Project Domain:

Financial Management Solutions, Managed Application Solutions, Systems Integration, Performance Improvement, Business Process Re-engineering, Application Development etc, AI Automated Platforms Development

Hardware:

HP, SUN, NCR, Linux, IBM Mainframes, PCs, Compatibles

Operating Systems:

UNIX, HP/UX, AIX, Linux, SUN Solaris, Microsoft Windows & Server, AT&T Cloud, AWS, Azure, and IBM Cloud, Oracle ERP. SAP

Computer Languages:

SQL, PL/SQL, Transact-SQL, Java, C++, Visual Basic 4.0–6.0, HTML, JavaScript, VBScript, UNIX, C, SHELL, MS Access, PHP

Development Tools:

Visual Studio, Visual Studio.NET, InstallShield, Wise Installer, Oracle APEX 3,4, Dreamweaver

Applications:

Microsoft Office, SAP, Business Objects, Toad, Oracle OAS, Oracle IAS, Microsoft IIS, vBulletin, Visio, MS Project, ALM QC, Rally, JiraAlign, Jira Software, Confluence, Miro, PlanView/LeanKit, Trello, Asana, Prophet 21, ServiceNow, Salesforce

Training:

AMA and PMI Project Management, Microsoft Windows & Server, Access and Visual Basic. Third party C# and VB.net. Lucent training in UNIX Ksh, CMM/SDLC. IBM training in CMM/SDLC, IT Infrastructure. Agile, Certified SAFe® Agilist, Certified SAFe® DevOps Practitioner, Certified SAFe® Advanced Scrum Master, Certified SAFe® Release Train Engineer, Certified SAFe®5 Program Consultant, Certified SAFe®6 Practice Consultant, SAFe Certified Trainer for SSM, SA and SP Certifications. AT&T & BMS SSO. Linkedin Learning: Jira Administration, Azure Administration, ServiceNow, Confluence Administration, Lean Thinking, Design Thinking, Salesforce Essential Training, What Is Generative AI? Introduction to Prompt Engineering for Generative AI, Generative AI vs. Traditional AI, Artificial Intelligence Foundations: Thinking Machines, Integrating Generative AI into Business Strategy, Generative AI for Business Leaders, Generative AI: Introduction to Large Language Models; Introduction to Generative AI with GPT, Salesforce for Admins, Agentic AI Ariba SCC. Linkedin & Microsoft: Career Essentials in AI, Understanding Generative AI for Tech Leaders, AI for Managers. BMS Training: Pharmacovigilance, GxP, CFR Part 21, Electronic Trial Master File, Clinical Trial Management, Veeva Vault, ServiceNow. Tableau Reporting. Solidify-Dev: ADO. Asana

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