Case Manager Customer Service
Resume:
Carli Hahn
Independent Case Manager
Oskaloosa, IA 52577
*****.****.**@*****.***
Professional Summary
To obtain a position with your company, where I can demonstrate my skills and abilities to continue to grow professionally
Authorized to work in the US for any employer
Work Experience
Asset Protection Team Specialist
Walmart Super Center-United States
May 2019 to Present
Asset Protection: Assist customers with transitioning products by viewing their tickets. Customer safety by keeping walkways clear cleaning, as well as debris by shopping carts, as well as in the store. The role of an Asset Protection Specialist is to help with customer service as well as safety, transitioning, and assistance .
Case Manager Supervisor
Independent Case Managers-Oskaloosa, IA
August 2010 to September 2018
Advocate for elderly person *Intake assessment *Managed clients bills and assisted with independent living skills *Networked various agencies for clients care. Cleaning Technician
Marsden Building LLC.-Des Moines, IA
October 2017 to August 2018
Wet mopped, dry mopped, spot cleaned windows, vacuuming, and polished floors. Photo Technician/Communication Center
Wal-Mart Super Center-Oskaloosa, IA
November 2007 to October 2010
Retail /Sales, *Provided Customer Service*Marketed various cell phones and plans *Prepared all paper work necessary for sales.
Case Manager
Boys and Girls Home-Oskaloosa, IA
May 2005 to July 2008
Conducted individual and family therapy and counseling *Supervised 10 Clients *Scheduled appointments and, filing Created progress reports *Intake History Assessments *Networked with High Schools and AEA to collaborate services for clients and their families. Case Manager
Center for Independent Living-Oskaloosa, IA
July 2000 to May 2001
Researched local, county, state, and national resources to create resource manual for other human services agencies and health care providers *Developed public relations skills to open communication to assist communities by updating the manual as an out reach as needed. Education
Bachelor of Arts in Psychology/Human Services
William Penn University-Oskaloosa, IA
November 1998 to December 2001
Skills
• Group Therapy
• Senior care
• Mental health counseling
• Addiction Counseling
• Long term care
• Floor care
• Child & Family Counseling
• Intake
• Host/hostess experience (5 years)
• Communication skills
• Motivational Interviewing
• Janitorial experience (2 years)
• Custodial experience (2 years)
• Organizational skills
• Commercial cleaning (2 years)
• Grocery store
• Microsoft Excel
• Care plans
• Assembly
• Property management
• Yardi
• Individual / Group Counseling (2 years)
• Guest services
• Experience working with speacial needsstudents (2 years)
• Cleaning (2 years)
• Patient monitoring
• Patient interaction
• English (10+ years)
• Account management
• Experience working with students
• Childcare
• Intake Experience
• Cooking
• Host services (5 years)
• Case Management
• Microsoft Outlook
• Phone etiquette
• Mentoring
• Laundry
• Crisis Management
• Writing skills
• Hospitality
• Geriatrics
• Behavioral health
• Social work
• Time management
• Vital signs
• Home care
• HIPAA
Certifications and Licenses
Bachlor of Arts Psychology Human Service
December 2001 to Present
4 year degree in Psychology Human Services.
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