Fleet Manager Customer Service
Resume:
James Tobaiwa
Personal details
James Tobaiwa
************@*****.***
Plot number 4/17, Naseby,
Chicago, Kwekwe.
September 8, 1987
Male
Zimbabwean
Skills
fleet manager
Data tim
P-lan
Easy track
GPS Insight
Verizon Connect
SAP
Telematics
Strong interpersonal and
communication skills
Problem-solving
Customer Service
FAN tracker
Languages
Shona
Profile
A well qualified and experienced fleet Manager with extensive experience and a degree in International Purchasing, Logistics and Transport from the University of Chinhoyi and other courses as well. I have over seven years of experience in excellent managing and coordinating the operations of a large fleet of vehicles, ensuring optimal performance, safety, compliance and cost-effectiveness. I hold strong skills in planning, scheduling, routing, dispatching, tracking, monitoring, reporting and auditing of fleet activities, with proven abilities in implementing and enforcing policies and procedures, conducting regular inspections and maintenance, resolving issues and complaints. Liaising with internal and external stakeholders and ensuring customer satisfaction is guaranteed and maintained. I am proficient in using various software applications and systems for fleet management, such as fleet manager, Data tim, P-lan, Easy track, GPS Insight, Verizon Connect, SAP and Telematics. I am passionate about delivering high- quality service and achieving operational excellence, looking for a challenging and rewarding position in a reputable and dynamic organization. Education
GCE Ordinary Level Nov 2001 - Nov 2004
Shungu High School, Kwekwe
GCE Advanced Level Feb 2006 - Nov 2007
Cheziya Gokwe high school, Gokwe
Certificate in Information and Technology Feb 2009 - Nov 2009 Herentals College, Harare
Motor Vehicle Maintenance Certificate Jan 2015 - Dec 2015 Westgate Training Centre, Bulawayo
Bachelor of Science Supply Chain
Management (Purchasing, Logistics and
Transport)
Aug 2010 - Jan 2015
Chinhoyi University of Technology, Chinhoyi
Employment
Data Capturer Mar 2007 - Dec 2009
Romsdal (T/A) Tara-fern, Gokwe
Capturing receipted goods invoicing farm inputs Filing and compiling Transport schedules Sorting Goods, received vouchers.
Computer Operations and packages Tutor Jan 2011 - Dec 2012 Convent School, Gokwe
Tutoring computer Operations and packaging Computers maintenance and networking Consumables Procurement Marketing
Documents and Customs Clerk Jan 2012 - Dec 2013
Colbro Transport, Bulawayo
Allocating loading identification details Routing Data capturing and filling Contract and tender negotiation
English
Ndebele
Hobbies
Fishing
Hunting
Fleet Controller (Unki Fleet) Jan 2014 - Oct 2017
Colbro Transport, Bulawayo
Managing the daily operations of the fleet department. Maintained accurate records of vehicle inventory, maintenance schedules, driver information, and incident Reports. Prepared purchase orders, invoices, receipts and other documents related to fleet activities. Communicated with drivers, customers, suppliers, mechanics and other stakeholders. Conducted regular audits of vehicle condition and driver compliance. Implementing new policies and procedures. Fleet Administrator Nov 2017 - Dec 2022
Colbro Transport, Kwekwe
Manage a fleet of 60 vehicles and drivers across multiple locations in Zimbabwe. Monitor vehicle condition, fuel consumption, mileage, GPS tracking, and driver behavior using web-based logistics information systems. Coordinate vehicle servicing, repairs, inspections, registrations, and insurance claims. Supervise driver recruitment, training, scheduling, payroll, valuation, and discipline. Plan and optimize delivery routes using traffic data, road conditions, customer preferences, and operational constraints. Ensure compliance with company policies, industry standards, and government regulations. Analyze fleet performance data and generate reports and recommendations for improvement. Resolve issues and complaints from drivers, customers, vendors, and authorities. achieved a 25% reduction in fuel costs by implementing fuel-efficient driving techniques, Increased customer retention rate by 15% by improving delivery timeliness and quality. Farm manager Dec 2022 - Oct 2023
Kaylamartha Farm, Kwekwe
Clearing importation of farm implements and accessories Marketing farm products Vehicle maintenance and ensuring transportation of goods to various customers. Negotiating contracts with canteens, schools and other customers. General farm management.
Transport Manager Nov 2023 - Oct 2024
Techmate Engineering, Kwekwe
Ensure compliance with company policies and shipping legislation Processing Driver t&s Trip reconciliations. Vehicle repairs, running maintenance and servicing. Workshop force recruitment. Fuel management Producing monthly reports. Customer response and contracts negotiation. Planning and supervising the shipments from production to the end-user. Scheduling daily and weekly route. Tracking orders and shipments using functional systems (tracking software. Monitor and report on transportation costs Organize training sessions for employees.
Fleet Manager Jan 2025 - Present
Linfinity International Logistics, Hwange
Documenting vehicle fleet details
Recruiting fleet drivers
Scheduling maintenance and repairs for the fleet
Managing drivers and their schedules
Handling vehicle and driver paperwork
Overseeing financial aspects
Identifying and resolving operational bottlenecks
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