Data Entry Customer Service
Resume:
*********@*****.**
m
Houston, TX *7073
Skills
• Problem
resolution
• Data evaluation
• Data processing
• Records
retention
• Advanced MS
Office Suite
knowledge
• Schedule
management
• Memo
preparation
• PC proficient
• Multi-line phone
systems
• Data entry
documentation
• Scheduling and
calendar
management
• Meeting
planning
• Event
coordination
• Recordkeeping
and bookkeeping
management
• Back office
operations
Tamiko Gaston
Summary:
Personable and responsible Professional with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.
Experiences:
Scheduling Specialist- Walgreen's Distribution Center Houston, TX
2009 - Current
• Maintained accurate records of all scheduled
appointments utilizing a database system.
• Responded to inquiries from customers regarding
available timeslots for appointments.
• Ensured that scheduling conflicts were resolved in a timely manner.
• Processed cancellations and rescheduling requests promptly while maintaining accurate records of
changes.
• Supported customer service goals and enhanced
relations through friendly, knowledgeable, and positive communication.
• Addressed inquiries, resolved customer issues, and managed customer relations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and
developing solutions.
• Followed policies and procedures to meet or exceed established performance requirements.
• Educated customers on special pricing opportunities and company offerings.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Organized and prioritized tasks and activities and worked within strict time frames and deadlines.
• Maintained customer privacy and protected company operations by keeping information private and
confidential.
• Explained benefits, features, and recommendations to maximize client retention.
• Maintained updated knowledge of industry trends
related to data entry operations.
• Updated existing records with new or revised
information as needed.
Toll Collector - Harris County Toll Road Authority Houston, TX
Mar 2003 - May 2009
• Processed toll payments and issued accurate receipts to motorists.
• Monitored and classified vehicles passing through toll lanes to comply with company procedures.
• Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
• Provided operational reports listing daily toll lane activity. Maintained work area and kept cash drawer organized.
• Complied with cash handling procedures to meet
regional cashier variance policy.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Front Desk Clerk - MHMRA
Houston, TX
Jun 1999 - Oct 2002
• Retained 100% of policyholders during annual renewal period.
• Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
• Prepared necessary paperwork to process insurance sales and renewals.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.
• Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
• Reviewed clients' accounts and results regularly to determine whether life changes, economic
developments or financial performance indicated a
need for plan revision
• Trained, managed and motivated over 20 employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Hired, coached and mentored team of 20 or more sales representatives.
• Represented integrity and professionalism in business, serving as mentor and role model to staff.
• Identified client business and operational needs and introduced services to provide solutions.
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