Customer Service Data Entry

Angelique Binder

Farmington, MI ***** ************@*****.*** 248-***-****

Professional Summary

Dependable and personable customer service professional with over 15 years of experience in client-facing

roles. Strong background in handling customer inquiries, resolving issues efficiently, and maintaining a calm

and professional demeanor under pressure. Equipped with excellent communication and organizational skills,

with proven success in both in-person and remote support environments. Ready to bring a positive attitude

and solutions-focused mindset to a remote team.

Core Competencies

- Customer Support & Satisfaction

- Conflict Resolution & Problem Solving

- Verbal & Written Communication

- Microsoft Office & Excel

- Time Management & Multitasking

- Remote Work Tools Familiarity

- Team Collaboration

- Data Entry & Documentation

Professional Experience

Kroger - Farmington, MI

Deli Clerk / Assistant Manager (2007 - Present)

- Delivered top-tier customer service, assisting with inquiries, orders, and resolving concerns quickly and

professionally.

- Managed day-to-day operations including staff support, inventory coordination, and task delegation.

- Communicated with internal teams to ensure smooth workflow and customer satisfaction.

- Developed strong listening and interpersonal skills essential for remote customer service roles.

DSW Warehouse - Farmington, MI

Cashier (2006 - 2008)

- Processed transactions accurately while providing friendly service and handling product-related inquiries.

- Maintained calm and professionalism during high-traffic hours, demonstrating patience and adaptability.

- Assisted team with visual merchandising and inventory tracking.

Comcast-Sterling Heights, MI

Retention ( 2002 to 2006)

• Establishes rapport an promotes effective relationships, upholding Comcast's commitment to the

customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast

Customer Guarantee.

• Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk

customers are satisfied.• Communications may be inbound and/or outbound. Re-builds the customer relationship by reselling

the benefits and value of Comcast's products and services along with identifying their unstated needs,

selling any missing lines of business to the customer, and make account changes as necessary.

• Positively positions Comcast products against competitive offerings, relates well to the customer,

exercises sound judgment within the scope of their empowerment, and acts in the best interest of both

the customer and company.

Tel-Cleaners - Detroit, MI

Cashier (1996 - 2002)Angelique Binder

Farmington, MI 48336 ************@*****.*** 248-***-****

- Engaged customers with care and attention, ensuring a personalized and helpful service experience.

- Managed order intake and customer follow-ups, enhancing satisfaction and retention.

Education

Cooley High School - Detroit, MI

High School Diploma

Technical Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- Remote communication platforms (Zoom, Teams - familiar)

- Data entry & CRM systems (willing to train)

- Email and Chat Support Skills

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