Customer Service Medical Center

Maria Isabel Benavidez

***** **** ***** *** *******, Texas,78211

Phone: 956-***-****

Email: ************@*****.***

OBJECTIVE

Hardworking, responsible, and energetic individual offering over twenty years of healthcare and customer service experience. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

EXPERIENCE

November 2004 – April 2023

Texas Vista Medical Center

ER Registrar

Gather patient demographics, insurance information

Verify coverage for ER/Observation/Inpatient admissions

Pre-cert Inpatient/NICU admissions

Collect any patient monies due

Obtain all necessary signatures on consents

Reconcile census daily

Provide excellent customer service

Central Admitting Registrar

Responsible for obtaining demographic and insurance information from doctors’ offices

Responsible for calling insurance companies to verify diagnostic/surgical benefits

Responsible for verifying correct authorization on file for specific CPT Codes/ICD-10 codes

Responsible for collection of any monies due from patient for diagnostic/surgical procedures

Birthplace Registrar

Gather patient demographics, insurance information

Verify coverage for ER/Observation/Inpatient admissions

Pre-cert Inpatient/NICU admissions

Collect any patient monies due

Obtain all necessary signatures on consents

Reconcile census daily

Provide excellent customer service

August 2001- November 2004

Brownsville Medical Center

Business Office Representative

Processed and generated hospital accounts

Answered and forwarded phone calls to correct departments

Obtained and verified patients’ insurance and benefits

Collect Monies on account to meet monthly goals

EDUCATION

South Texas Vocational Tech

Bookkeeping and Accounting Specialist Diploma

Brownsville High School

High School Diploma

LANGUAGES

English- Expert

Spanish- Intermediate

REFRENCES

Available upon request

Contact this candidate