Data Entry Administrative Support

Matthew D’Angelo

Lansing, MI · 517-***-**** · *************@*****.***

Professional Summary

Resourceful and mission-driven leader with 15+ years of experience in operations, team development, and administrative oversight across nonprofit, commercial, and maritime settings. Recognized for creating stable, efficient, and compassionate workplaces by coaching teams, improving processes, and resolving issues with care and consistency. Whether coordinating logistics on the water or guiding a shelter team through crisis support, I bring a hands-on leadership style grounded in accountability, empathy, and results. Now seeking to continue my work in service-focused environments that value structure, trust, and community impact.

Core Competencies

Team Supervision & Staff Development

Scheduling, Payroll & Administrative Support

Policy Implementation & Operational Planning

Training & Onboarding Program Design

Client Service & Conflict Resolution

HR Compliance & Performance Coaching

Vendor & Contract Management

Documentation, Reporting & Data Entry

Shelter Operations & Trauma-Informed Care

Professional Experience

City Rescue Mission of Lansing – Drop-In Center

Director

Lansing, MI · June 2018 – March 2024

Lead the emergency shelter’s daily operations, ensuring safety, professionalism, and consistency in services for guests facing housing instability.

Supervise and coach shelter staff, set shift schedules, process payroll, and enforce HR compliance.

Coordinate hiring and onboarding; developed and rolled out structured training programs that improved staff preparedness and morale.

Act as the primary point of contact with upper leadership; compile reports, analyze data, and recommend changes to enhance efficiency.

Foster a trauma-informed culture that emphasizes dignity, de-escalation, and respect, especially in high-stress or emergent situations.

Soap Slingers Window and Power Washing LLC

Operations Manager

Lansing, MI · Jan 2017 – May 2025

Managed a team providing residential and commercial cleaning services; developed route schedules, assigned tasks, and oversaw on-site execution.

Conducted new hire training focused on safety protocols, equipment handling, and customer expectations.

Maintained vendor relationships, handled job estimates and invoicing, and ensured timely completion of projects.

Implemented maintenance checks that reduced downtime due to equipment failures.

United States Merchant Marine

USCG Licensed Ship’s Captain

Nationwide · Aug 1997 – Nov 2016

Commanded vessels in coastal and international waters, leading navigation, crew management, and operational planning.

Maintained compliance with U.S. Coast Guard regulations; conducted inspections, safety drills, and cargo checks.

Managed multicultural teams on extended deployments; balanced discipline and morale to keep operations smooth and productive.

Oversaw documentation of maritime logs, mechanical checks, and voyage reports.

Education

State University of New York (SUNY) Maritime College

Bachelor of Science – Marine Transportation

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