Operations Analyst Customer Service

Trina Cunningham

PROFESSIONAL SUMMARY

Dedicated office professional, highly ethical. Thriving in a collaborative environment. Offering over 10 years combined experience in Administrative Management, Customer Service, Payroll, Billing, Property Casualty CSR, Document Control, Data Coordinator and Banking, as well as other skills. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Can proficiently operate all Microsoft Office Programs. Can work and interact effectively in a team environment. Exceptional Time Management Skills. Ability to develop and maintain strong business relationships. Has excellent communication capabilities, identifying and addressing issues via candid dialogue

SKILLS

Administrative Manager

Customer Relations

Operations Analyst

Payroll

WORK EXPERIENCE

State Fiscal Accountability, Columbia, SC July 2023 – February 2025

Administrative Specialist II

Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.

Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.

Improved customer satisfaction with prompt and professional responses to inquiries and concerns.

Minimized errors in documentation through meticulous proofreading, editing, formatting skills.

US Tech Solutions, Columbia, SC February 2022 – July 2023

Operations Analyst -Contract Assignment

Identify operational requirements and opportunities for improvement, gather information, analyze data, document findings, establish and maintain quality standards, process assigned work

Allen University, Columbia, SC January 2021 – June 2022

Administrative / Data Manage

Enter and process submissions, coordinate admission data flow, administer student records, coordinate communication flow, answer incoming calls, perform NSLDS checks

Recruiting Solutions, Columbia, SC October 2020 – January 2021

Document Control Specialist – Contract

Provide clerical support, maintain compliance with document management, generate reports

Federal Government Area Census, Columbia, SC September 2019 – October 2020

Administrative Manager -Contract Assignment

Manage office administrative functions, provide administrative reports, use various systems

Managed comprehensive scheduling and coordination for all Department Heads, including tracking and organizing events, meetings, flights, and time-off requests.

Ensured seamless communication and efficient calendar management to support leadership productivity and departmental workflow.

Department of Motor Vehicles, Columbia, SC July 2018 – September 2019

Administrative Customer Service Tag & Title Clerk

Maintain file documentation, update customers on file status, process vehicle titles, communicate with customers, handle title issues

Marsh/ McLennan, Columbia, SC December 2015 - June 2018

Property Casualty Insurance CSR Agent

Respond to customer requests, analyze documents, obtain approvals, complete forms, issue orders

Qualawash Holdings LLC, Augusta, GA December 2012 – March 2015

Payroll Specialist

Process payroll, manage office supplies, handle correspondence, communicate with vendors

EDUCATION

High School Diploma, T.W Josey High School

CERTIFICATIONS

IT Support Cyber Security, Google IT Professional Certifications -

Certified Nursing Assistant, Pleasant Home Nursing Centers - Martinez, GA

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