A Team Business Operations
Resume:
Patrisha Shelborne
Dallas, GA *****
*****************@*****.***
Professional Summary
Accomplished Warehouse Manager offering 19 years of history in leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team. Able to adapt quickly to changing needs of fast-paced and growing companies and organizations.
Willing to relocate:
Authorized to work in the US for any employer.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Supervisor
Packaging Exchange-Fairburn, GA
October 2024 to Present
• Managed a team of 11 warehouse shipping associates and drivers, overseeing all aspects of the shipping process
• Implemented new inventory tracking system, resulting in a 90% reduction in shipping errors
• Developed and implemented standard operating procedures for efficient and accurate order fulfillment
• Coordinated with other departments to ensure timely delivery of products to customers
• Oversaw the loading and unloading of trucks, ensuring proper handling and storage of goods
• Conducted regular audits to verify inventory accuracy and identify areas for improvement
• Maintained accurate records of shipments, including tracking numbers, delivery dates, and customer information
• Monitored productivity levels of shipping team members, providing feedback and coaching as needed
• Implemented quality control measures to ensure that all outgoing shipments met company standards
• Improved on-time delivery rate by 100% by implementing more efficient routing schedules
• Worked closely with customer service department to address any shipping-related inquiries or complaints from customers
• Developed key performance indicators (KPIs) for the shipping department resulting in improved productivity levels across the team
Production Supervisor
Coke-Cola United-College Park-GA
April 2023 to October 2024
• Oversaw daily production operations, ensuring adherence to quality standards and meeting production targets
• Managed a team of 26 production workers, providing guidance, training, and performance evaluations
• Implemented lean manufacturing principles resulting in a 100% increase in productivity and a reduction of waste by 100%
• Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in production processes
• Collaborated with cross-functional teams including engineering, maintenance, and quality assurance to resolve issues and optimize production flow
• Monitored inventory levels to ensure availability of materials for uninterrupted production
• Conducted regular inspections to identify equipment malfunctions or safety hazards, coordinating repairs as needed
• Drove continuous improvement initiatives through data analysis, identifying areas for process optimization and cost reduction
• Maintained accurate records of production output, downtime incidents, and employee attendance using ERP systems or spreadsheets
• Scheduled work assignments based on priorities while considering resource availability and skill sets within the team
• Investigated root causes of product defects or non-conformities, implementing corrective actions to prevent recurrence
• Liaised with suppliers to ensure timely delivery of raw materials while maintaining optimal inventory levels
• Closely monitored key performance indicators (KPIs) such as OEE (Overall Equipment Efficiency), scrap rates, and labor utilization rates
• Fostered a culture of safety awareness by conducting regular safety meetings/training sessions and enforcing compliance with OSHA regulations
• Mentored employees on best practices for efficient workflow execution while promoting teamwork and collaboration
• Led cross-training initiatives among team members to enhance flexibility in job assignments
• Collaborated with the engineering department during new product launches or process changes ensuring smooth transition into full-scale production
• Achieved an 90% reduction in customer complaints through proactive measures such as implementing quality control checks at critical production stages
• Managed production schedules to meet customer demands while minimizing overtime and expedited shipping costs
• Conducted regular performance reviews with direct reports, providing constructive feedback and identifying areas for development
• Coordinated with maintenance department to schedule preventive maintenance activities, reducing unplanned downtime by 80%
• Developed and implemented training programs for new hires, ensuring a smooth onboarding process and quick integration into the team
• Closely monitored labor costs against budgeted targets, implementing strategies to optimize staffing levels without compromising productivity or quality Logistics Supervisor
The Coca-Cola United-Union City, GA
April 2023 to April 2024
• Oversaw end-to-end logistics and supply chain operations, including procurement, inventory management, transportation, and warehousing
• Managed a team of 17 employees to ensure efficient execution of daily operations
• Developed key performance indicators (KPIs) to measure the effectiveness of logistics processes and implemented strategies for continuous improvement
• Collaborated with cross-functional teams such as sales, production, and customer service to align supply chain activities with business goals
• Led the implementation of an automated warehouse management system (SAP), improving order accuracy by 100%
• Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions
• Implemented lean principles in the warehouse layout design, resulting in a 95% increase in operational efficiency
• Established strong relationships with key suppliers/vendors to ensure timely delivery of goods while maintaining quality standards
Replenishment Operations Manager
Uniform Advantage-Lithia Springs, GA
June 2020 to April 2023
• Oversaw daily operations of a large warehouse facility, managing a team of 18 employees
• Implemented efficient inventory management system, reducing stock discrepancies by 90%
• Developed and implemented safety protocols to ensure compliance with OSHA regulations
• Optimized warehouse layout and workflow, resulting in a 95% increase in productivity
• Managed shipping and receiving processes, ensuring accurate and timely delivery of goods
• Collaborated with cross-functional teams to improve order fulfillment process, reducing lead time by 85%
• Conducted regular audits to maintain inventory accuracy and minimize loss
• Trained new employees on warehouse procedures, equipment operation, and safety guidelines
• Implemented performance metrics tracking system to monitor employee productivity and identify areas for improvement
• Led continuous improvement initiatives to streamline processes and eliminate waste in the warehouse operations
• Maintained records of all incoming/outgoing shipments, ensuring proper documentation for tracking purposes
• Implemented quality control measures to ensure accuracy of orders before shipment or distribution
• Managed budgetary responsibilities including forecasting expenses and controlling costs within allocated budgets
• Analyzed data on key performance indicators (KPIs) such as order fill rate, on-time delivery rate, etc., identifying trends/patterns that impacted operational efficiency
• Developed training programs for staff members focusing on safety procedures, equipment handling techniques, etc.
• Collaborated with HR department in recruitment efforts including interviewing candidates for open positions
• Resolved customer complaints related to product quality or delivery issues promptly
• Maintained effective communication channels between different departments within the organization
• Conducted regular meetings with team members providing feedback on their performance/areas needing improvement
• Developed and implemented standard operating procedures (SOPs) for various warehouse processes
• Managed the maintenance and repair of warehouse equipment, ensuring proper functioning at all times
• Collaborated with IT department to implement inventory management software, improving accuracy in tracking stock levels
• Mentored and coached team members to enhance their skills and improve performance levels
• Served as the main point of contact for customer inquiries regarding order status or product availability
• Analyzed data on order volumes, demand patterns, etc., to forecast future inventory needs accurately
• Investigated root causes of inventory discrepancies/failures and implemented corrective actions accordingly
• Conducted regular inspections of the warehouse facility to identify potential safety hazards or maintenance needs
• Pioneered initiatives focused on sustainability/environmental responsibility within the warehouse operations
Assistant Manager
SAMSUNG-Groveland, FL
January 2008 to June 2020
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 82%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
• Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Education
EVEREST UNIVERSITY-Orlando, FL
January 2008 to December 2009
MAYNARD EVANS HIGH SCHOOL-Orlando, FL
August 1996 to May 2000
Skills
• Manufacturing
• Continuous improvement
• Warehouse management system
• Forklift
• NetSuite
• Inventory control
• Quality assurance
• Distribution and warehousing
• Shipping and receiving
• Operations management
• ERP systems
• Windows
• SAP
• Time Management
• Interviewing
• Safety and compliance
• Oracle
• Pallet jack
• Administrative
• Kronos
• Training & development
• Supply chain
• Microsoft Excel
• Employee evaluation
• Logistics management
• Microsoft Word
• Computer skills
• Team building and Mentoring
• Leadership
• 5S
• Customer Service
• SharePoint
Certifications and Licenses
Driver's License
Forklift Certification
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