Customer Service Insurance Sales
Resume:
Priscilla N. Wood
Direct Contact: 918-***-**** **********@*****.***
EDUCATION
Rose State College
Paralegal Studies Program for Associate of Applied Science (GPA: 12.0 [4.0])
Midwest City, OK
Aug. 2024-Present
University of Central Oklahoma
Master of Education (GPA: 4.0)
Edmond, OK
Dec. 2012
Wheaton College
Bachelor of Arts: Interdisciplinary Studies (GPA: 3.16)
Wheaton, IL
Dec. 2003
WORK EXPERIENCE
DOORDASH
Part-Time “Dasher” (Food Delivery)
Implemented the DoorDash application to deliver food orders from restaurants
OKLAHOMA CITY, OK
Mar. 2025-Present
ARNOLD & SMITH, PLLC
Client Services Representative, Intake Specialist
Processed mailed credit card statements, analyzing them to categorize them according to if they belong to clients’ programs with a particular product line
OKLAHOMA CITY, OK
Mar. 2025-May 2025
CONNER & WINTERS, LLP
Greeted attorneys, staff, clients, vendors, and other visitors
Answered the phone, routing calls to intended attorney and legal staff
Opened the office; Closed the office as needed
Trained new general clerks in reception duties: Synthesized, edited, and created new content for reception desk manual
Created office expense reconciliation reports
Scheduled meetings, placed food orders for meetings, and reserved parking for guests
OKLAHOMA CITY, OK
Jun. 2023-Mar. 2025
Deer Creek Public Schools, Mustang Public Schools, Yukon Public Schools
Substitute Teacher/Paraprofessional
Provided substitute teaching and paraprofessional services for permanent staff
Oklahoma City, Deer Creek, Mustang, Yukon, OK
Mar. 2023-May. 2023
TVC (Truckers’ voice in court) Pro-driver LLC
Attorney Relations Customer Service Representative I
Cultivated working relationships with network provider attorneys
Expanded provider attorney network by recruiting new attorneys
Assigned and referred legal cases to network provider attorneys
Oklahoma City, OK
Jan. 2023-Sep. 2022
Klepper Law Firm/Interstate Trucker
Legal Assistant-Intake Department (English/Spanish Bilingual)
Provided legal intake case entries for traffic defense cases via phone calls
Reviewd gratis cases for accuracy and error correction
Oklahoma City, OK
Sep. 2019-Oct. 2021
Oklahoma House of Representatives (Temporary Position)
Session-Only Receptionist/Operator
Greeted guests and implemented call routing and forwarding
Created and maintained spreadsheet for high school House pages
Oklahoma City, OK
Feb. 2019-May 2019
TVC Insurance Agency (An OAA Member Agency) Personal Lines Client Service Agent
Sold and serviced personal lines insurance policies to CDL holders and families
Oklahoma City, OK
Feb. 2018-Sep. 2018
U.S. Grant High School (Oklahoma City Public Schools)
Secondary English Language Learner Teacher
Collaborated in departmental meetings for co-teaching and program development
Volunteer Key Club Co-Sponsor
Oklahoma City, OK
Jul. 2015-Mar. 2016
the hartford personal lines insurance center
Inbound Insurance Customer Service Agent
Implemented policy changes to automobile insurance policies (driver and vehicle additions, replacements, and deletions; billing; coverage types and limits)
Conducted policy coverage reviews and premium rate increase reviews
Conserved policies by ensuring new policy applications were received
Numerous Customer Service Excellence awards
Inbound Insurance Sales Agent
Sold automobile, home, renters, and personal umbrella liability policies in 46 states
Selected by Sales Site Leads to serve as a member of the Steering Committee for the first Hartford Professional Knowledge Challenge company insurance knowledge bowl
Achieved top five percent score in the Hartford Professional Knowledge Challenge
Top Seventh Ranking Sales Agent (Jul. 2006)
Numerous Customer Service awards
Oklahoma City, OK
Oct. 2010-Mar. 2011
Aug. 2005-Jul. 2009
MEMBERSHIPS
Central Oklahoma Association of Legal Assistants (“COALA”) Aug. 2024-Presernt
Student Membership
HONORS AND ACCOMPLISHMENTS (Klepper Law)
Selected by my supervisor, per the president’s request, for the most meticulous department member to review company gratis cases for accuracy and error correction
Highest revenue and number of cases entered per week: February 15-19, 2021
LICENSES AND CERTIFICATES
Oklahoma Department of Insurance Oklahoma City, OK
Resident Insurance Producer License Sep. 2005-Oct. 2025
Property & Casualty Insurance (2005)
Life Insurance (2011)
Oklahoma State Department of Education Oklahoma City, OK
Standard Teacher Certificate Jan. 2025-Jun. 2030
Grades 5-12: English, World History & Geography
Grades PK-12: English as a Second Language, Spanish
QUALIFICATIONS SUMMARY
Collaborating
Coordinating
Creating
Editing
Revising
Writing
Evaluating
Analyzing
Proofreading
Team Building
Customer Service
Drafting
Evaluating
Receptionist
Scheduling
Setting up for Meetings/Events
Contact this candidate