Customer Service Representative
Resume:
A’Kia Stinson **** Brighton Rd
Montgomery,Al ****6
******.*****@*****.***
SUMMARY
Dedicated professional with 4 years of experience in customer service, including direct patient interaction and insurance verification. Skilled in managing high-volume calls and navigating complex computer systems. Seeking a Healthcare Customer Service Representative role to leverage problem-solving abilities and industry knowledge.
WORK EXPERIENCE
Baptist Medical Center South
PATIENT ACCESS GUEST COORDINATOR
Montgomery, AL
OCTOBER 28,2024-Current
Working Solutions
Remote Healthcare Customer Service Representative
Remote, USA
Mar 2024
• Assisted 60-80 member daily with appointment setting, insurance verification, and follow-up calls regarding recent appointment visits.
• Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies procedures. SKILLS
•Communication
Skills • Empathy •
Medical Terminology
Knowledge •
Problem-Solving
Abilities • Active
Listening
• Data Entry
Proficiency •
Multitasking •
Telephone Etiquette •
Patient
Confidentiality
Understanding •
Customer
Relationship
Management (CRM)
Software Proficiency •
Time Management •
Analytical Skills •
Organization Skills •
Flexibility • 60 WPM •
Detail-Oriented
LANGUAGES
English
Startek
Remote, USA
Remote Customer Service Repres
Feb 2023 - Mar 2024
• Managed incoming phone calls to resolve patient
inquiries and referred calls to the appropriate department.
• Navigated multiple computer systems and applications to find information.
• Responding to customer needs through competent
customer service and prompt problem-solving.
• Verified insurance eligibility and coverage for patients. Anderson Merchandisers
SALES ASSOCIATE
Montgomery, AL
08/2022 to 10/2022
Restocks and organizes shelves on the sees tool
Handles customer concerns and inquiries
Maintains inventory of current merchandise levels
Prior experience in retail or similar positions desired Excellent communication and coordination skils
Processed payments/payment plans
Alorica
CUSTOMER SERVICE REPRESENTATIVE
Montgomery, AL
03/2022 to 09/2022
Provides feedback reports on call/chat issues related to downtime and/or training issues
Maintains and updates customer information as necessary Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Supported customers with online billing, access and account issues
MS Companies
PICKER/PACKER
Montgomery, AL
02/2021 to 05/2021
Organizes, administers, and manages processes and
operations related to assigned areas of responsibility; interprets and applies Keeps products separated, organized and in good rotation
EDUCATION
Jefferson Davis High School, Montgomery, Al— Diploma August 2016 - May 2024
Trenholm State, Montgomery,Al — Degree
August 2023 - CURRENT
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