Help Desk Systems Administrator
Resume:
miguel
bryant
professional summary
Dynamic IT professional with extensive experience, excelling in network implementation and disaster recovery. Proven ability in Active Directory management and team leadership, driving operational efficiency and enhancing user satisfaction. Committed to continuous improvement and fostering collaboration across departments to achieve strategic goals.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
experience
SME Logistics Services, LLC Riviera Beach, FL
April 2024 - Current
O365 Administrator
Implemented clear policies governing routine and special business operations, O365 administration, Group Policy and other diversified duties as required by upper management.
Trained new employees in office systems, policies, and procedures.
Managed daily office operations and streamlined administrative procedures.
Implemented new filing systems to increase efficiency in document retrieval.
Aqua Dermatology
March 2023 - April 2024
Applications Systems Administrator
Complete Administration of ModMed, Next Patient, ZocDoc, Widget creation and website administration for online scheduling, recording tickets to vendor and create workarounds until issues fixed by vendor, O365 administration, Group Policy and other diversified duties as required by upper Management
Lehigh White Cement
May 2019 - January 2020
Regional I.T. Coordinator, North America
Active Directory administration, SAP access administration, Running Helpdesk team of 15, junior members remotely for all users in the U. S
Desktop migration for all 5600 users within all remote sites, migration of data to SharePoint to use as network drives and OneDrive for users' personal folders within the O365 platform
IWAN administration and other diversified duties as upper management requires
Arnet Pharmaceutical Corp
April 2015 - May 2019
Director I.T./Manager
Responsible for regional training of new hires, training and support for new applications, Documentation of new procedures and updating existing procedures, Full implantation of new network from physical to virtual, group policy, disaster recovery creation of standard operating procedures, backup creation and implantation, help desk creation, firewall implementation VPN, Administration IIS administration and S.O.P creation for everyday operations and other diversified duties as requested from owners
Atlantic Pacific Management
November 2014 - March 2015
Supervisor/Systems Administrator
Responsible for Network upkeep, supervisor of help desk and implementation of new help desk software, corporate trainer for new Regional Managers, Property managers and assistant property managers of business software use
AV Administrator, Firewall Administrator for sites, Direct Information Technology operations within a nationwide company, oversee Network Engineering, Desktop Support, Quality Assurance, Documentation of new procedures and updating existing procedures, supervise efforts of development groups, implement back-office procedures and automating tasks to streamline workflow
Automotive Management Services, Inc.
December 2012 - October 2013
Help Desk Administrator/Email Administrator/Systems Admin
Responsible for the rollout and implementation and configuration of the Service Desk Plus help desk software on site-maintained Inventory and end of life data, Created, maintained email accounts for over 90 Dealerships and over 2000 employees, well versed in ELEAD, IPSwitch IMAIL, RACKSPACE EMAIL, Help Desk duties of maintaining, completing, and follow ups of task completing at remote sites of over 250-300 ticket volume on a daily basis
Active Directory and VMWARE Management on a day-to-day basis
OS install and upgrades, RAM installations, HDD/SSD Installations, Virus Removal, Data Recovery, Network file management and other diversified duties
key values and achievements
Support given to over 5600 Desktops/Servers
Optimized training success by strategically planning and organizing programs.
Conducted overall training to all managers, Directors and supervisors worldwide to adhere to company standards.
Instrumental in documenting operating procedures and implementing in regional offices.
Implemented and provided a sound backup and Disaster Recovery procedures for all offices
Recruited, supervised, and trained call center, Helpdesk and fraud prevention staff.
Implemented secured wireless connections center wide.
Complete infrastructure design and implementation for new Sites
VOIP design and implementation
TOPS Administration
Real Page administration
File Permissions and Group Policy administration
Implemented Help Desk and Procedures for level 1-3 techs
VPN Administration – SAP Administration
language
Spanish - Fluent
Lake Worth, FL 33467
W: ***************@*****.***
skills
TopDesk Administration
ModMed Administration
Nextech Administration
ZocDoc Administration
NextPatient Administration
Veritas Backup Exec Administration
Dell IT Assistant
ESX 5.X and above
Microsoft Hyper-V
LAN/WAN Network configurations
Active Directory
DHCP Administration
SAN Administration
Untangle-Cisco Meraki Firewall Administration
Cisco Meraki Iwan administration
Office 365 Administration
Data Warehousing
Client/Server Technology
Project management
Windows 2016,2019 SERVER
2008 Server
Windows 7
Windows 8 10 11
CHMC Administration
Hyper-V Administration
Disaster Recovery Implementation
VOIP Design and implementation
Policy writing
User access control
Resource optimization
Schedule coordination
Cross-functional collaboration
Equipment usage tracking
Help desk tickets, Root Cause Analysis
Resource allocation
Policy implementation
Training and development
Performance improvement
Process improvement
Network administration
Email management
Server performance optimization
Team leadership
Operations management
Relationship development
Documentation and reporting
Document management
Project coordination
Technical documentation
Program leadership
Operations oversight
Troubleshooting and diagnosis
Orientation and training
Change management Implementation and development
Team building and leadership
Workflow optimization
Vendor management
Filing system organization
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