Technical Support Quality Assurance

Dracut, MA ***** 978-***-**** *******@*******.***

.

ROSANNE HAGAN

PROFESSIONAL SUMMARY

Business Entrepreneur and Travel Healthcare Recruiting Manager. Performed full lifecycle of recruiting. Adept at working with hiring managers to identify exact and best strategy to meet client hiring needs. Effective at evaluating and selecting optimal advertising channels to attract desired candidates. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

SKILLS

Microsoft Office Suite (Word, Access, Excel, and PowerPoint), Outlook, ATS

Expert Multi-Tasker

Customer Relations

Small Business Management

Recruiting/Scheduling

Software Training

Problem Solving

Software Development

Technical Support

Version Repository

Business Solutions Prowess

Client Communication

Process Evaluations

Database Performance

Quality Assurance Controls

Active Listening

Customer Implementation Support

WORK HISTORY

OWNER 01/2002 to Current

Always There Pet Care

More than 10 years' successful experience in animal care service and support with recognized strengths in offering compassion and love for animals and providing pet owners with high level of comfort by ensuring their pet is well cared for.

Managed day-to-day business operations from sourcing clients to financials.

Consulted with customers to assess needs and propose optimal solutions.

HEALTHCARE RECRUITING MANAGER 2/2020 to 10/2021

Supplemental Health Care

Managed book of 15 to 35 working clinicians. Met and exceeded corporate KPI's for calls, profiles, text communication and revenue expectations. Placed 250-300 cold calls weekly.

Partner to hiring managers to fill requisitions within variety of clinical settings including hospitals, long term care facilities, skilled nursing facilities, home health care, outpatient clinics, and educational & correctional institutions.

Coordinate and attend meetings to evaluate effectiveness of recruitment efforts and client-based focus.

Leverages all aspects of sourcing to increase candidate pool including job postings, mining job boards, social networking, employee referrals & networking.

Collaborate and interact with all departments including lead recruitment, human resources, payroll, marketing and learning departments to best strategize and maximize revenue while increasing gross profit margins.

Ensure responsive and seamless candidate experience through effective communication and timely feedback, as well as interview preparedness and coaching of candidates.

VETERINARY TECHNICIAN 01/2001 to 01/2002

Lowell Road Veterinary Hospital

Assisted Veterinarian with scheduled and emergency procedures.

Completed daily veterinary assistant tasks with emergency procedure for IP/OP Care.

Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Administered medications to animals in treatment and documented changes in condition.

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

MEDICAL MANAGEMENT SOFTWARE TRAINER 01/1996 to 01/2000

Private Health Care Systems, Woburn, MA

Trained and supported medical management call center staff of 75 on newly developed medical management software.

Developed, administered, and evaluated ongoing software training manuals.

Submitted improvement recommendations for software updates.

Created and instructed small remedial training classes for medical management teams.

Graded and distributed student exams to perspective team supervisors

Distributed updated software materials to newly formed medical management teams.

Met and exceeded test scores that averaged 93% or better.

Provided coaching and mentoring to employees.

Established and maintained quality control standards.

Analyzed and evaluated training effectiveness and program outcomes.

Developed job-specific competencies and performance standards.

Utilized variety of instructional design methodologies to create effective learning experiences.

COURSEWARE DEVELOPER

Seamless transition from Customer Service Representative when promoted to Software Developer. Received extensive OJT to learn design and development for medical terminology and coding courseware for facilitator and participant manuals.

Developed Provider Referral courseware guides and exercise manuals.

Exceeded strict courseware development deadlines.

Promoted to Head trainer for "Medical Management Provider Referral" class.

Developed and delivered software training for current and newly hired medical management teams.

Created and instructed small remedial training classes to medical management and nursing teams.

Graded and distributed student exams to perspective team supervisors

Distributed updated software materials to newly formed medical management teams.

EDUCATION

Middlesex Community College - Bedford, Bedford, MA

GED, 01/1995

Contact this candidate