Front Desk Customer Service

Wensday Wagner

San Jose, CA 408-***-**** ***********@*****.***

Core Skills

• Administrative Support Front Desk Coordination Customer Service

• Phone & Visitor Management Scheduling Filing & Recordkeeping

• Microsoft Word & Excel Email & Document Preparation Data Entry

• Detail-Oriented Reliable Strong Verbal & Written Communication

Professional Experience

LAUMC • Los Altos, CA

Administrative Assistant / Office Support

March 2022 – March 2025

• Greeted visitors, answered phones, and directed inquiries to the correct staff.

• Monitored front desk activity, maintained logs, and assisted with scheduling.

• Prepared documents, organized files, and handled mail distribution.

• Supported staff with administrative tasks including calendaring and recordkeeping.

• Assisted with setting up meetings, coordinating work orders, and keeping the office area organized.

Tech To School • San Jose, CA

Administrative Coordinator

January 2015 – February 2022

• Provided front office support including phones, visitor check-ins, and customer service.

• Assisted with document preparation, filing, and maintaining accurate records.

• Supported staff with scheduling, supply orders, and general office organization.

• Answered customer inquiries and directed requests to the appropriate team.

Zooka Creative • San Jose, CA

Office Administrator

January 2014 – January 2015

• Served as first point of contact for visitors and phone calls.

• Managed daily administrative tasks such as filing, scheduling, and supply management.

• Maintained a professional front desk and lobby area.

• Assisted staff with clerical support and event coordination.

Education

Bachelor of Science in Business Management & Human Resources

University of Phoenix

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