Customer Service Representative
Resume:
Lisa Phang
Falmouth
Trelawny
**********@*****.***
Objectives
To be a team-oriented person who displays excellent communication, time management and listening skills.
To be a dedicated professional who offers strong qualifications and experience for the given job.
To be a diligent individual who is prepared to attain the objectives of the delegated tasks.
To portray a positive attitude on the job whilst being efficient and effective when accomplishing my roles in the acquired position. Work Experiences
October 16, 2022 - Present
24-7 Intouch
Bioprist Knowledge Park
Montego Bay
Team Lead – JC Penny -Peak Team Lead
Quality Analyst – JC Penny – March 27, 2023 – July 3, 2023 November 28, 2021 - October 16, 2022
24-7 Intouch
Bioprist Knowledge Park
Montego Bay
Customer Service Representative Level 2 - Instacart February 16, 2021 - November 28, 2021
24-7 Intouch
Bioprist Knowledge Park
Montego Bay
Customer Service Representative - Instacart
November 9, 2020 - February 15, 2021
24-7 Intouch
Bioprist Knowledge Park
Montego Bay
Technical Support Agent - Dyson
September 25, 2020 - November 1, 2020
24-7 Intouch
Bioprist Knowledge Park
Montego Bay
Chat Agent - Instacart
August 12, 2019 – April 1, 2020
Iberostar Rose Hall Beach Resort and Spa
Rose Hall Main Road, St. James
Groups Sales Coordinator
November 12, 2018 – May 27, 2019
Hilton Resort and Spa
Rose Hall Main Road, St. James
Groups Reservation Coordinator
October 15, 2016 – November 11, 2018
Hertz Car Rental
Donald Sangster’s International Airport/28 Sunset Boulevard St. James
Rental Representative
March 11, 2016 – October 14, 2016
Tropical Tours Ltd
28 Queens Drive
Montego Bay, Jamaica W.I
Tour Operator/Administrative Assistant (Marketing Departing) March 26, 2012 – November 3, 2015
ACS A Xerox Company
Delta Airlines
Montego Bay Freezone
Montego Bay, St. James
Customer Service Representative
March 23, 2010 – February 26, 2012
Integrity Solutions (Formerly National Assets Recovery ServicesInc.) Cazoumar Freezone
1-3 Pimento Way
Montego Bay Freeport
Skip Trace/Customer Service Sales
August 23, 2009- December 30, 2009
PSP #8 Montego Bay Club Resort
White Sands Beach PO
Montego Bay, St. James
Telephone Operator / Receptionist
Education
University of the West Indies Western Jamaica Campus Start Date: September 2022 - 2026 - B.Sc. Human Resource Management Cisco Networking Academy
Start Date: October 2020 – Introduction to Internet of Things – Certificate Get Connected – Certificate
Programming Essentials in Python – Pending
NDG Linux Unhatched – Pending
Networking Essentials – Pending
Montego Bay Community College
Start Date: September 1, 2014 – May 15, 2015 – Associate Degree in Management Information Systems (Pending Results)
Heart College of Innovation and Technology
Start Date: August 23, 2010- May21, 2014- Associate of Science Degree in Information Technology (Pending Results)
Montego Bay High School for Girls 2004-2009 -
10 CXC Subjects: Mathematics, Information Technology, English Language, Spanish, Chemistry, Human and Social Biology, Principles of Business, Office Administration, Principles of Accounts, Food and Nutrition. Special Interests
I take interest in the following areas:
Typing/Data Entry
Record Keeping
Information Processing and Communication
Background Knowledge of Microsoft Office Suite
Marketing and Communication
Email Etiquette
Achievements
These awards were accomplished as follows:
Xerox- Delta Airlines
March 2015 - Certificate of Achievement in Customer Service Montego Bay High
2009 - Certificate and Award for Distinctions in CXC Results
- Outstanding Performance and Contribution to Computer Club (Certificate) 2008- Outstanding Performance and Contribution to Computer Club (Certificate) 2007- Principal’s Award
- Outstanding Performance and Contribution to Computer Club (Certificate 2005 - Subject Prize for Needlework
Club Awards
2009 - Certificate for Graduating Members (Key Club) 2008 - Certificate of Membership of Jamaica Tourist Board (Tourism Action Club) Extra-Curricular Activities
University of the West Indies Western Jamaica Campus The Human Resource Management Association of Jamaica - UWI Chapter- Member Sept 2022 to present
UWI Guild Council Publications Committee – Content Creator – Sept 2022 to May 2023
Montego Bay Community College
Rotaract Club of Montego Bay Community College (Member), Student Council Representative, Information Technology Club
(Secretary)
Heart College of Innovation and Technology
Student Services Representative (Asst. Treasurer)
Montego Bay High School
Tourism Action Club (Asst. Public Relations Officer / Treasurer), Computer Club
(President), Environment Club (Treasurer), Science Club (Member), Inter- SchoolsChristian Fellowship (Member), Art Club (Asst, Project Officer / Public Relations Officer),Key Club (Paid Member), Book Club (Member), Photography Club (Member)
Community Service
Rotaract Club of Montego Bay (Guest)
Project(s): Beach Cleanup
World Water Day Project
References available upon request.
Contact this candidate