Customer Service Accounts Payable,Travel Agent, Concierge Supervisor
Resume:
Sherri Walton
Rome, GA *****
******.**********@*****.***
Professional Summary
Detail-oriented office manager with 15+ years of experience in administrative, sales, and customer service roles. Proficient in accounts payable, payroll, and human resources. Skilled in data entry, accounting software, and supervising experience. Possess a strong background in customer service, communication, and organizational skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative (Remote) Supervisor CVS OTC HEALTH SOLUTIONS-Rome, GA
October 2020 to Present
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Resolved billing discrepancies by collaborating with the finance team, resulting in a XX% reduction in accounts receivable errors
• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue by XX% Accounts Payable Clerk
Florida Fine Cars-Miami Gardens, FL
September 2015 to October 2020
AutoMatrix software professional Reviewed and match invoices. Prepare invoices for payment.
Track expenses.
Handle electronic transfers. Address vendor inquiries maintain responsibilities of Multiple Accounts cancellation, print checks include acquiring and processing invoices, assisting in the reconciliation of accounts, and paying or receiving payment from vendors and customers. Parts department clerk kept account of all parts and payments coming from vendors and customers as well as kept count of all tools and supplies for Florida Fine Cars.
• Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
• Managed accounts payable aging report to ensure timely payment of vendor invoices
• Responded to vendor inquiries regarding payment status or invoice issues promptly and professionally
• Maintained accurate records of all accounts payable transactions in the accounting system
• Performed regular audits of accounts payable processes to identify areas for improvement and implement best practices
• Collaborated with vendors to establish favorable payment terms that improved cash flow management for the organization
• Managed vendor database, ensuring accurate and up-to-date information for efficient payment processing
Concierge Supervisor
Sabadell Financial Center/ Admiral Security-Miami, FL August 2005 to September 2015
Answered telephones, made outgoing calls, and performed various administrative/sales and data entry duties.
Responsible for 10 employees by weekly payroll and time sheets. Trained and Directed employees to follow building procedures at all times. Possess a positive attitude, collaborative management style and focused on delivering exceptional customer service. Problem solver who took care of both direction and initiative and just got the job done. Attention to detail passionately about service.
• Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries
• Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests
• Maintained a high level of security by monitoring access control systems and ensuring only authorized individuals entered the premises
• Coordinated maintenance and repair services for residents' units, ensuring timely resolution of issues
• Developed strong relationships with local vendors to provide residents with recommendations for dining, entertainment, and other services
• Organized resident events such as holiday parties and community gatherings to foster a sense of community
• Collaborated with property management team to enforce building policies and regulations to maintain a safe living environment for all residents
• Responded promptly to noise complaints or disturbances reported by residents
• Served as a point of contact between residents and property management regarding lease agreements or rent payments
• Informed new residents about building facilities/services during orientation sessions
• Managed the scheduling and coordination of resident services such as dry cleaning or pet care
• Assisted residents in accessing community amenities such as swimming pools, gyms, or lounges Project Manager/Payroll Specialist
Oscar W. Larson Company-Fort Lauderdale, FL
June 1999 to July 2005
Work with Viewpoint/ sale forces software Posted schedule of new construction jobs, printed job tickets of different jobs available, and directed employees to various job sites. Receptionist/10- Line Switchboard Operator; manually placed calls for in- office staff. Served as Payroll Clerk to 5000 employees and used strong data entry skills to update and maintain employee records, researched and reviewed employee time and attendance records to ensure compliance with city policies, provided administrative support and figured time cards. Calculated piece work, and maintained ledgers. Maintained the inventory; performed varied clerical duties as needed including filing, faxing, copying, and data entry.
• Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
• Negotiated contracts with vendors for equipment procurement or services required for project implementation
• Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
• Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation
Education
Bachelor's degree in Psychology
Regent University - Virginia Beach, VA
May 2023 to Present
Skills
• Account management
• Project Implementation
• Financial report writing
• CRM software
• Project Management Software
• Customer service
• Computer skills
• Microsoft Access
• Supervising experience
• 10 key typing
• Shipping & receiving
• Organizational skills
• Accounting software
• Clerical experience
• Human resources
• Administrative experience
• Sales
• Front desk
• Communication skills
• Typing
• Account reconciliation
• Accounts payable
• Office Management
• Project Management
• Microsoft Powerpoint
Certifications and Licenses
First Aid Certification
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