Community Outreach Customer Service
Resume:
Marina Ruiz
Dallas, Texas 75236
**********@*****.***
Bi-lingual Community Outreach, and Customer Service, Summary of Qualifications
Dedicated professional with proven experience in community outreach, adept at addressing client concerns and developing practical, positive, and productive solutions to challenges. Highly skilled bilingual communicator, capable of establishing excellent rapport with diverse populations and fostering strong relationships to enhance community engagement and support.
Demonstrated areas of Expertise Include:
Bilingual Public Relations, Marketing/Sales, Communication, Team Building, Customer Service, Organizational Skills, Problem Solving, Events Coordinator, Community Outreach Work History
2023-Present-Jolt Inciative Organization
Outreach RO VDR Registrar – VDR ehance voter registration, community outreach programs engage with youth registering voters at community colleges, and work alongside various organizations. A key objective is mobilizing the Latino vote and ensuring citizens are registered to vote. In Texas, Volunteer Deputy Registrars (VDRs) play a crucial role in officially registering voters. Appointed by county voter registrars, VDRs strive to increase voter registration throughout the state.
2019- Present - Human Rights Dallas, TX volunteer : Community outreach volunteer initiative, comprehensive care packages and service resources as well as events provided to community. Transportation arrangements are provided for older seniors to facilitate their attendance at scheduled medical appointments. Church distribution gives care packages and service resources, and transportation assistance offered to older seniors as well has homeless people to support their access to appointments.
2012-2024 Hernandez and Associates
Data entry clerk specializing in collections. Make sales calls to prospective clients. Meet and greet clients, handle incoming calls, and establish files for new cases. Connect with the community through seminars and awareness programs.
2010-2025 Eco Latino Radio
Marketing and Advertising to National and Local Accounts, Public Relations, and Strategic Advisory Services. Tracking and monitoring activities, success rates, and establishing accountability for follow-up with future clients. Collaborating with National and Local Accounts, visiting businesses, and marketing at Hispanic tradeshows and events targeting Hispanic communities.
2008-DR Horton
DR Horton Homes - as an inside sales associate selling new homes, marketing to potential homebuyers, assisted in closing customers and translating contracts for Hispanic clients. Yellow Freight Lines - inside marketing sales, in the logistics and marketing departments giving quotes to new customers as well as selling to potential customers. Translating to new customers in Mexico City and Monterrey Nuevo Leon for freight and logistics quotes.
2008-2009 Culligan International
Partime
Inside sales; filtration systems and reverse osmosis filtered systems monitored and canvassed areas for sales and marketing leads; attended daily meetings with group coordinator for Expos and marketing events. 2007-2010- Ambit Energy
Visit households and canvass areas for new customers; Enroll new customers into the energy company; Update and log on a day to day basis on existing customers and well as new customers; Attend necessary events and networking functions. Allocate times to visit households and meetings around the Metroplex area. Generate new leads; new businesses as well as residential. Home based business. 2010 Census - Partime
Visited daily homes to count members of households; Accurate numbers; accurate addresses; Monitor and establish very detailed reporting of household members to create better accountability for follow up of future census government count. Extensive canvassing in the areas for households. Attend meetings on a daily basis for statistics updates; as well as training other government employees. 1999-2009 -Novedades News-Sales/Marketing Director Oversaw National and Local sales accounts in advertising. Established business relations with ad agencies for media buys, budget planning and expenses for Hispanic print advertisement. Prioritized and coordinated tasks to complete projects for advertisement and Public relations. Managed/Trained/Recruited sales team and administrative staff, assisted and supervised, on a daily basis, all sales activity and was directly responsible for financial and business planning . Collections for past due local/national accounts. Coordinated events such as El Dia Del Nino 1999, La Virgen of Guadalupe 2003, El Rostro 2005. Offered and administered sponsorship opportunities.
1997-1999-Special Olympics of Texas-Program Director/Hispanic Outreach Planning competition events, budgeting and working with volunteers as well as with parents and children. Organized competition events for Hispanic outreach communities. Oversaw fundraising. Administered sponsorships and sales to coordinate all sponsorship activities. Team building attitude and excellent communication skills. Light travel and evening/weekends. 1994-1998-Boxer Property Management-8500 Stemmons Frwy. Dallas, TX 75247 Managed and Leased several properties, Maintained 90% revenue. Inspected sites for compliance supervision of construction areas. Identified and defined the best solutions in resolving tenant issues & concerns. Collected monthly rents from tenants, wrote comprehensive reports for management reviews. Managed & Directed maintenance crew/contract labor. Developed excellent communication skills to effectively enhance interpersonal relations with the general public.
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