Customer Service Data Entry
Resume:
A N N A C O S B Y
CRM Typing
Outlook Health & Human
Services Scheduling
Account Updating
Product Knowledge
Report Generation
Data Entry
Inbound and Outbound
Calling
************@*****.***
Honest, collaborative, and customer service oriented professional with strong leadership skills. Able to serve clients, advocate for services and solve challenging issues for vulnerable populations. Develop and encourage cooperative relationships and work within established standards, principles, and ethics of the organization. E X P E R I E N C E
E D U C A T I O N
S K I L L S
MEMBER SERVICE AGENT
NCD DENTAL
INBOUND CALL CENTER REP
AEGIS
WINFREE ACADEMY
08/2018-12/2020
Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
Provided accurate information about products or services to customers. Maintained records of customer interactions and transactions for future reference. Followed up with customers to ensure their requests were addressed properly. Identified and escalated priority issues as needed. Researched required information using available resources. Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Assisted with the opening of new accounts and processed account maintenance requests. Answered incoming calls regarding membership benefits and services. Handled customer complaints in an efficient and courteous manner. Maintained accurate records of member interactions and transactions. Adhered to all applicable policies, procedures, regulations, and laws. Performed cash handling duties such as deposits and withdrawals for members' accounts. Verified identity information on new accounts using established procedures. Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
HIPPA Verified insurance Claims overview
C O N T A C T S
Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Verified insurance coverage for services provided by the facility. Collected co-pays and other payments from patients at time of service. Assisted with scheduling outpatient appointments.
Responded to patient inquiries regarding billing or financial matters. Ensured accuracy of all data entered into computer system. Scanned documents into electronic medical records system. Created new patient accounts in EMR system as needed. Maintained confidentiality of all patient information in accordance with HIPAA regulations. PATIENT ACCESS REP
METHODIST 01/2021-07/2023
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