Customer Service Sales

SEP *, **** • ***** WOODCLIFFE DRIVE, ABINGDON, **210 •

***********@******.*** • 276-***-**** • T68727345 JENNIFER LITTLE

Customer Service Sales

PROFESSIONAL SUMMARY

Adaptable professional with a background in clinical audiology and speech-language pathology, adept at orchestrating team projects to enhance client satisfaction and streamline processes. Leverages strong interpersonal skills to foster collaborative environments, aiming to bring a client-focused approach to customer service sales at HMG. EMPLOYMENT HISTORY

SPEECH LANGUAGE PATHOLOGIST May 1997 - May 1998

Carter County School System Elizabethton, Tennessee CLINICAL AUDIOLOGIST Jun 1998 - Feb 2000

Spartanburg Ear Nose and Throat Clinic Spartanburg, South Carolina EDUCATION

BACHELOR'S DEGREE SPEECH AND HEARING Jul 1990 - May 1995 East Tennessee State University Johnson City, Tennessee MASTER'S DEGREE AUDIOLOGY Jun 1995 - May 1997

East Tennessee State University Spartanburg, South Carolina Graduated Cum Laude for Undergraduate degree. Graduated with high honors Phi Kappa Phi and Gamma Beta Phi for Graduate school program

INTERNSHIPS

GRADUATE STUDENT Jan 1996 - Jan 1998

Veterans Administration Mountain Home Johnson City, Tennessee Performed clinical Audiology services for veterans under supervision of certified Professors COURSES

ALL COURSEWORK REQUIRED TO SUCCESSFULLY COMPLETE REQUIRED FOR BACHELOR'S DEGREE IN SPEECH AND HEARING AS WELL AS COURSE REQUIREMENTS FOR MASTER'S DEGREE IN AUDIOLOGY

Jun 1990 - May 1997

East Tennessee State University

Facilitated speech therapy sessions, boosting communication and academic success Developed treatment plans, improving speech clarity and confidence Collaborated with educators, enhancing community engagement and support Conducted assessments for targeted interventions, achieving student progress Introduced interactive tools, increasing engagement and learning effectiveness Orchestrated team projects, enhancing delivery times and client satisfaction Implemented digital filing system, streamlining document retrieval Conducted audiometric evaluations, improving patient outcomes Analyzed patient data, enhancing therapy effectiveness Collaborated with ENT specialists, elevating patient satisfaction Assist customers with inquiries – Enhance satisfaction – Communication skills – Resolve issues – Positive client impact REFERENCES

Lisa Taylor Davis, Washington County Virginia School System 276-***-****); Catherine O'brein, Catherine O'Brien Attorney at Law (************@*****.***, 843-***-****); Olivia Taylor, Director of Marketing and Sales Commonwealth 276-***-****). HOBBIES

I enjoy spending quality time with my family and friends. I love hiking, boating, kayaking, and all things outdoors. SKILLS

Customer Engagement, Sales Techniques, Conflict Resolution, Active Listening, CRM Software, Time Management, Negotiation Skills, Problem Solving, Product Knowledge, Adaptability, Interpersonal Communication, Patient Education, Playing Piano, Data Analysis, Team Collaboration.

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