Service Delivery Administrative Assistant

Mary Shores

Bradenton, FL

*****.******@*****.***

979-***-****

Professional Summary

Versatile and experienced professional with a proven track record in service delivery, operations management, and customer satisfaction. Demonstrated ability to lead teams, implement strategic initiatives, and drive operational excellence across diverse industries. Work Experience

Director of Service Delivery

ZoomAround, LLC-Sarasota, FL

July 2021 to Present

• Spearhead service delivery operations, significantly improving efficiency and customer satisfaction

• Develop and execute strategic delivery and pickup schedules, optimizing resource allocation

• Implement comprehensive safety protocols, reducing workplace incidents, and enhancing employee well-being

• Drive cost-effective operations while maintaining high-quality standards and on-time delivery

• Lead inventory control initiatives, ensuring optimal stock levels, and minimizing waste

• Oversee payroll management and staff scheduling, improving workforce productivity Administrative Assistant

River Strand Golf & Country Club-Bradenton, FL

August 2021 to March 2022

· Managed front-desk operations, ensuring excellent customer service for high-profile clientele

· Utilized Point of Sale System for efficient guest check-ins and check-outs

· Maintained accurate guest information in internal database, enhancing data integrity

· Prepared ID Cards and Gate Passes, contributing to club security measures Front Desk Coordinator

Turning Points-Bradenton, FL

May 2020 to July 2021

• Served as the first point of contact for clients, managing high-volume phone and in-person inquiries

• Assisted clients with various applications, including job searches, Social Security, Medicaid, and Medicare

• Collaborated with Case Managers to facilitate job placement and housing for clients

• Supported Veterans in obtaining benefits, demonstrating ability to work with diverse populations Project Documents Coordinator

Texas Dow Chemical Co.-Freeport, TX

June 2012 to August 2014

· Led the management and maintenance of critical documentation for chemical, legal, safety, and environmental purposes

· Collaborated with project managers to develop new documentation systems for expanding operations

· Trained personnel on document management best practices, improving organizational efficiency Merchandising Assistant

Family Dollar-Charlotte, NC

September 2011 to June 2012

· Conducted in-depth data analysis to identify opportunities for increased profitability

· Prepared weekly category sales reports and monthly sales projections for suppliers

· Utilized Retek System to generate and analyze order quantities, optimizing inventory management

· Set up and maintained SKUs in system, demonstrating attention to detail and data management skills Administrative Assistant to Regional Vice President Champs Sports, Southeast Regional Office-Bradenton, FL April 2006 to April 2010

• Served as a key liaison between Regional VP, District Managers, and Stores Associates

• Managed complex calendars, coordinated high-level meetings, and organized regional conferences

• Oversaw expense management for 11 leagues, ensuring compliance with company policies

• Developed and distributed monthly newsletters, enhancing internal communication

• Assisted in creating training materials for team meetings, supporting professional development initiatives

• Maintained accurate guest information in internal database, enhancing data integrity

• Prepared ID Cards

Education

High School Diploma

Chantilly High School-Bradenton, FL

Skills

• Document Management Systems

• Strategic Decision -

• Strategic Planning

• Team Leadership and Development

• Making

• Project Management

• Stakeholder Communication

• Photoshop WORK

• Analysis

• Team Leadership and Development

• Customer Relationship Management

• Strategic Decision-

• Microsoft Office Suite

• Operations Management

• Quality Assurance

• Operations Management

• Performance Metrics

• and Execution

• Photoshop

• Executive Leadership

• Crisis Management Cross-functional Collaboration Process Optimization Financial Management and Budgeting

• Quality Assurance

• Document Management Systems

• Stakeholder Communication

• and Execution

• Executive Leadership

• Customer Relationship Management

• Crisis Management Cross-functional Collaboration Process Optimization Financial Management and Budgeting

• Microsoft Office Suite

• Crisis Management Cross - functional Collaboration Process Optimization Financial Management and Budgeting

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