Project Management Development Specialist

Dawn Thompsen

**** ****** ***, **********, ** ***01 · 931-***-****

********@*****.*** · www.linkedin.com/in/dawnmodlin ·

Talent and leadership training, business management, administrative operations, communications, project management, group facilitation, formal presentation, and team building

Experience

January 2023 – Present

Training & Development Specialist, Tennessee Tech University

Design, develop, deliver and evaluate training and professional development programs that enhance the competencies of employees and engagement at all levels of the university. Leading change management efforts for HCM transition to Oracle cloud-based platform. Lead performance management training.

October 2020 – April 2022

Training Coordinator, Hutchinson

Oversee all training and development for automotive part manufacturing plant. Included coordinating training plans and scheduling classes for management level, engineers, quality technicians, manufacturing technicians, and operators. Conduct new employee orientation training weekly. Create training reports for corporate review.

September 2018 – November 2019

Customer Service Specialist/Risk & Safety Coordinator, Averitt

Communicate with customers regarding billing, shortages, re-consignments and lost freight. Answer phone calls to schedule LTL pickups and deliveries. Communicate with drivers regarding safety compliance issues.

October 2017 – June 2018

Export Coordinator, Colinx

Prepare export documents in accordance with established international procedures. Prepare air orders for shipping and follow through on all stages until delivered successfully to customer. Identify timely and cost-effective routes so that orders arrived at a date/time consistent with customers’ expectations. Review all specific customer requirements to ensure that orders would be 100% correct upon arrival. Investigate and resolve questions and or issues concerning orders to include changing delivery date, carrier, order cancellation and plan to have shipments returned to Colinx.

August 2015 – august 2016

Operations Training and Development Manager, Academy Sports & outdoor Distribution Center

Senior management of training and development team. Developed standard operating procedures for all job positions. Developed and managed powered industrial truck safety and operations. Developed and managed on boarding and orientation for all new employees. Managed T & D budget. Scheduled and facilitated leadership courses. Assisted HR Director with Talent Assessment and Development of senior and mid-level management personnel. Assisted Director and Assistant Director of Warehouse with DC in start-up processes and training for new automated system.

Education

May 2025

Master of Professional Studies, Training & Development, Tennessee Tech University

May 2006

Master of Arts, theology Grace college & Seminary

December 1989

Bachelor of Science, Organizational Leadership, Purdue University

Skills

●Oracle Guided Learning

●Microsoft products including Excel, Word, Outlook, PowerPoint and Publisher

●Leadership/Management

●D2L/Brightspace LMS

●iSpring Online Course Development

●Scheduling

●Training & Development

Activities

Golf, motorcycle riding, hiking, boating and swimming

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