Administrative Assistant, Data Entry, AP, HR and Customer Service
Resume:
VIRGINIA M. SACCA
******@*****.***
QUALIFICATIONS
Seasoned receptionist, administrative assistant, and customer service. Exceptional communications and organizational skills with proven analytical and strategic thinking abilities.
PROFESSIONAL EXPERIENCE
SOFFTSHOE, INC, Andover, MA 2019 - Current
Receptionist, Administrative Assistant, AP Assistant
Data Entry
Enter invoices in system
Enter and process returns
Point person to assist the office in managing all office administrative tasks including but not limited to: ordering supplies; mail acceptance and distribution; answering phones as needed; filing; photocopying and scanning.
Make arrangements for vendor-related services, office machines and custodial maintenance crews.
Coordinate and maintain office marketing material and all office-specific files
Maintain office machines
Make car, flight and hotel reservations
Coordinate flow of information from Human Resources
GREENMONT AVENUE ELEMENTARY SCHOOL, Dracut, M,,A 2018 - 2019
Receptionist and Administrative Assistant to the Principal
Track student attendance
Order supplies via purchase order entry
Maintain current lists of students
Process transfers in and out of school system
MERRIMACK COLLEGE, North Andover, MA 2015 - 2018
Administrative Assistant, Graduate and Undergraduate Licensure Department of Education
Administrative Assistant to the graduate department
Set up and send end of semester evaluations to students
Responsible for managing all events for the graduate department
Collected updated syllabi from grad faculty and adjuncts
Collected updated adjunct resumes
Worked under the direction of the director of teacher preparation programs, undergraduate
Assist director in department operations related to scheduling, communications, meetings
Setup and maintain undergraduate licensure files
Create and maintain a complete list of major and minor EDU students to obtain an actual count of students, previously unknown
Assigned EDU advisor to each student
Assist faculty in advising processes
Send student emails, print lists and pull files for each faculty member
Order supplies as needed for faculty and adjuncts
Other projects and responsibilities as requested
ETHOS VET: BULGER VETERINARY HOSPITAL, Lawrence, MA 2007 – Current
Client Care Specialist
Serve as a focal point for communicating with and educating pet owners regarding health and care related issues (by phone and in person)
Assists veterinarians by answering client questions or directing questions to the proper professionals
Schedule appointments using EZVet
Fill/Refill prescriptions in accordance with hospital policies and procedures.
Helps to alleviate some of the pain of euthanasia by offering books, handouts for adults and children
Admit and discharge patients
ACCOMPLISHMENTS
Assist in graduate program to help set up orientations
Provided training to new hire employees
Developed and implemented new employee programs and assisted HR Director with special projects and programs to improve the workplace environment
Established a corporate MBTA pass program, requiring the administration of the program, which eliminated the reimbursement process and increased employee morale
Provided administrative support to the HR Director and Director of Business Development
Generated & implemented HR policies, procedures, and helped with the creation of employee handbook
Organized various fundraising activities: food drive, pet oxygen masks for local fire departments in MA and NH
COMPETENCY SKILLS
Considerable knowledge of principles and practices of personnel administration
Strong attention to detail and organizational skills
Superior interpersonal and communication skills (written and verbal)
Ability to maintain confidentiality, diplomacy and professionalism at all times
Self-motivated, dependable, flexible and capable of operating independently with minimal direction
Proactive and driven
Ability to exercise sound judgment
Customer service driven attitude
Ability to meet deadlines
COURSES AND SEMINARS
Bentley College Course "Human Resources Roles and Responsibilities"
ADP Seminar "Legal Aspects of Human Resources"
Hesser College "Organizational Behavior"
Mark Opperman seminar "Dealing with difficult clients”
Spirits In Transition – “Pet Hospice” online course
EDUCATION
MEDFORD HIGH SCHOOL, Medford, MA Diploma
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