Compliance Specialist Quality Assurance
Resume:
Andrea M. Moore
Denver, CO *****
**************@*******.***
Professional summary
For two decades, I dedicated my career to the Federal government at the Bureau of Reclamation. Towards the latter of my career, my focus shifted to compliance, ensuring strict adherence to evolving Federal policies, accessibility standards, and cybersecurity frameworks. I successfully managed and processed thousands of documents, overseeing their integration into Reclamation’s websites while maintaining meticulous compliance with accessibility requirements.
Experience
Bureau of Reclamation
Compliance Specialist, Technical Operations Assistant, Editorial Assistant, Web Content Manager Denver, CO
May 2015-April 2025
Worked with thousands of documents to ensure compliance with ever-changing Federal accessibility standards and requirements
Worked closely with clients to develop and properly maintain service level agreements (SLAs)
Performed audits to ensure compliance with Federal policies
Conduct internal quality control reviews and document findings
Guaranteed the integrity, confidentiality, and availability of information through rigorous assurance measures
Formatted documents following the Bureau of Reclamation Visual Identity and government-wide Section 508 standards
Assisted in risk assessment reporting
Ensured quality assurance, internal controls, and the secure storage of sensitive documents such as Dam Safety and COOP plans
Developed and optimized PDFs for 508 compliance and digital distribution
Managed and organized a wide variety of documents and databases, ensuring accessibility and compliance with Section 508 standards
Maintained websites and update web content for the Technical Service Center and the Research and Development Office
Checked data for accuracy and completeness
Developed strategies for operational improvements, customer service, and best practices
Ran detailed budget and project timeline reports, updating spreadsheets and databases as needed
Collaborated with coworkers and clients to deliver projects on time and within budget
Prepared and finalized technical, scientific, and engineering reports, including Comprehensive Reviews and Funding Opportunity Announcements
Office Automation/STEP Student April 2005 to May 2015
Generated daily budget reports and maintained accurate database updates
Reconciled credit card statements and ran budgeting reports to ensure expenditures were correct
Oversaw tracking and reconciliation of cell phone bills for the Technical Service Center
Designed and assisted with the development of Excel spreadsheets and Access databases
Managed credit card allocations and conducted internal audits to ensure compliance
Provided minor IT support to team members, troubleshooting technical issues
Strengthened internal controls by eliminating data redundancy and ensuring sensitive documents were securely stored and properly labeled
Firehouse Subs North Charleston, SC
Line Worker Dec 2003 to Dec 2004
Efficiently helped run the sub line with a high volume of customers
Helped train new employees
Helped prepare the food for the day in the morning shift and close the store on the night shift
Limited Too, Inc. North Charleston, SC
Sales Associate April 2002 to Aug 2002
Provided assistance to shoppers and kept the store clean/organized
Education
Regis University
Denver, CO – 12/2016
Master of Science: Information Assurance
Metropolitan State College of Denver
Denver, CO – 12/2010
Bachelor’s Degree: Individualized Degree Program: Information Technology and Governmental Relations
Community College of Denver
Denver, CO – 05/2008
Associate’s Degree
Trident Technical College
North Charleston, SC – 06/2004-12/2004
Courses Completed focused on Cisco Systems, Computer Networking, and Political Science
Hanahan High School
Hanahan, SC – 05/2003
High School
Skills
Strong foundational knowledge of NIST CSF 2.0 components
Well-versed in the ISO 27001 standard and best practices
Expert in the Microsoft Office Suite and many Adobe Creative Cloud Applications
Strong problem-solving abilities
Quick learner
Solid written and verbal communication skills
Skilled in HTML code, Dreamweaver, and Drupal
Adept in budgeting systems such as FBMS
Very familiar with computer networks and some hands-on experience with making cables, configuring routers and switches
Proficient in interpreting and creating flowcharts
Self-motivated, organized, goal oriented, loyal
Cooperative, reliable, hardworking, and a team player
Type 70 WPM and fast 10-key
Able to assist customers professionally and defuse situations
Enjoy working in high paced environments
Experience with SQL, Oracle, Linux, and C++
Experience with Visio, Sharepoint
Accomplishments
Voted Administrative Services Professional of the Year, 2008
National Dean’s List, 2006-2007
Member of Phi Theta Kappa Honor Society, 2006-2008
Additional Notable Items
Creating and coaching a cheerleading program for the Montbello Falcons
Junior Varsity Coach at Hanahan Middle/High School
Received positive feedback from clients and was personally requested by some to help with projects
Served as a member of the Reclamation Disability Empowerment Committee (RECDEC)
Volunteer for the Gilpin Youth Center
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