Quality Control Operations Manager

PROFESSIONAL SUMMARY

Detailed-oriented and solution-focused federal protective security professional with seventeen (17+) years of providing federal law and security management support in the national capital region. Highly effective in monitoring building safety and regulatory enforcement with the ability to deploy crisis diffusion techniques and emergency response mitigation when needed. Proven work ethic to supervise over forty (40) employees by performing various duties including, but not limited to, shift scheduling, time tracking, quality control checks, and site inspections.

Highly diligent, perceptive security and military professional with extensive experience enforcing local, state, and federal laws on government properties and buildings. Proven track record of success in developing countermeasures for real or perceived threats and following standard operating procedures for personnel, force protection, information, and physical security programs to ensure safety at all times to employees, visitors, properties, and buildings.

Equipped with agile mental skills to arrive at solutions within high-stress environments, resolving undesirable situations. Demonstrate sound judgment, decisiveness, courage, and the ability to stay calm under critical circumstances. A marine and seasoned leader, supervisor, and operations manager for protective operations with countless impressive years of tenure, excelling in masterful case management, precise report drafting, dynamic personnel oversight, strategic office orchestration, efficient training development, and stringent quality assurance.

Revered for untangling challenges, spearheading crisis interventions, and architecting comprehensive security and safety solutions. Exhibit precision and clarity, conveying information accurately and with brevity, whether for internal records or external correspondence. Highly skilled in conducting comprehensive threat assessments, providing support, and operational improvements with sharpness and focus on detail. Excel in crafting and executing strategies leading to tangible and measurable results by delving into finer intricacies.

Knowledgeable with information technology, providing support in various areas, including but not limited to technical training, equipment logistics, network systems management, hardware or software installation, configuration, and maintenance. Aspiring police officer committed and driven to upholding justice, maintaining national security, mitigating threats, and relentlessly pursuing honesty to ensure society’s safety.

PROFESSIONAL EXPERIENCE

INTER-CON SECURITY

2201 C St. N.W., Washington, DC 20521

Armed Diplomatic Security Officer December 2024 – Present

Hours per week: 30-36 hours per week Salary: $42.78/ + $5.50 H&W

Supervisor:

Responsible for protecting U.S. diplomats, embassies, and sensitive information at the Department of State and facilities. Providing a visible security presence to deter, detect, observe, and report while controlling access points.

Guarding entrances andd exits at the State Department headquarters and other buildings.

Screening employees, visitors, and vehicles to prevent unauthorized entry.

Handling security breaches, alarms, medical emergencies, and evacuations.

Conducting foot and vehicle patrols to monitor for suspicious activity

Providing security for high-profile diplomatic events and VIP visits.

Assisting federalnd local agencies in maintaining security during protests or potential threats.

Real Estates Sales

Licensed Realtor MD

EXP Realty

02/2024 - Present

Home Smart

01/2020 – 01/2024

Tri-Star

03/2019 – 01/2020

Exit Landmark Realty

05/2016 – 03/2019

Caldwell Banker

11/2015 – 05/2016

A Licensed real estate professional who helps clients buy, sell, and lease properties while following state regulations and industry ethics.

Advising clients - providing information on prices, mortgages, market conditions, and legal requirements

Finding properties – researching listings, scouting properties, and generating a list of properties for sale or rent.

Promoting properties – advertising properties through open houses, listing services: such as MRIS Bright Multiple Listing Service, social media, and other marketing techniques.

Showing properties – scheduling tours of available properties and accompanying clients to showings.

Negotiating – presenting purchase offers to sellers, negotiating prices of other sales terms, and mediating between buyers and sellers.

Preparing documents – prepare numerous contractual binding documents.

PARAGON SYSTEMS

800 Independence Ave., S.W., Washington, DC 20591

Protective Security Officer Sift Supervisor (Contractor) November 2021 – May 2023

Hours per week: 40-50 hours per week Salary: $95K. annually

Supervisor: Tanesia Slaughter, Major: 703-***-****

Perform a variety of key-leading law enforcement support to the U.S. Department of Transportation (DOT) and Federal Aviation Administration (FAA) by efficiently offering high-quality law enforcement services to federal government civilian employees, contractors, and visitors through comprehensive objectives.

I oversee the initiatives, duty stations, and workloads for 25-50 Protective Security Officers (PSO) for numerous shifts by determining shift objectives, assigning duty stations and rotation times, and balancing shift responsibilities amongst the officers. I also hold guard mount to inform them of standing and/or priority orders. My efforts ensure that PSOs’ credentials are valid, properly armed, and aware of shift objectives before officers report to assigned posts.

Effectively communicated agency policies and procedures and trained new officers on specific tasks, job equipment, and software systems.

Ensure PSOs maintain satisfactory standards of employment competency, conduct, appearance, and integrity.

Conduct visual inspections of posts while observing officers' appearance, conduct, and duties to ensure compliance with established policies, procedures, rules, and instructions. Make on-the-spot corrections if applicable.

Interviewed victims, witnesses, and suspects to collect incident data from minor offenses to felony and major crimes containing pertinent information and voluntary statements to draft 3155 Incident Report PDF Forms when situations occur efficiently. Thoroughly review reports to testify and provide statements in arraigned court hearings if needed.

Coordinate with the Federal Protective Service (FPS) to ensure reports are drafted in compliance with their policies—update reports in SharePoint for federal and contractor leadership to access.

Conduct audits on weapons, ammunition, and post-equipment inventory. My efforts ensure accuracy that all equipment is present and accounted for.

Check and confirm MS Outlook emails for pass-down and/or updated notes from previous shifts to ensure shift specialization(s) are fulfilled. Review the team SharePoint calendar for special shift instructions, human resources information, and scheduled meetings.

Communicate with staff and visitors about public safety requirements.

HANA INCORPORATED

1111 Constitution Ave., N.W., Washington, DC 20224

Protective Security Officer (Contractor) July 2019 – March 2022

Hours per week: 18-24 hours per week Salary: $25K annually

Supervisor: Shane George, Captain: 202-***-****

Offered dedicated and superior law enforcement support to the Internal Revenue Service (IRS), Office of Physical Security. Performed various law enforcement functions, such as executing commonly used federal laws, rules, regulations, procedures, and operating methods that imply responsibilities to maintain order and protect life and property.

Monitored live feeds from CCTV cameras, access control systems, and alarms.

Identifying and assessing threats, notifying proper authorities, or dispatching security personnel to respond.

Controlled building access points and permitted entry daily, ensuring authorized personnel and vehicles were allowed access to the facility.

Hana Cont’

Employed escort and courier services to personnel, visitors, and property, ensuring safe and timely arrival and/or delivery of guests, packages, and equipment.

Executed emergency closure procedures (ECP) during emergencies to ensure all ingress and egress of personnel, property, equipment, vessels, and vehicles were denied.

Performed roving guard services and perimeter and interior patrol to warrant security breaches; criminal and/or suspicious activities were detected and reported promptly.

PARAGON SYSTEMS

550 12th St., S.W., Washington, DC 20024

Protective Security Officer (Contractor) July 2016 – November 2021

Hours per week: 36 hours per week Salary: $55K annually

Supervisor: Lucas Moore, Captain: 202-***-****.

Served as a key member of the Department of Education, Office of Security by offering protection to the buildings, grounds, and property owned, occupied, or secured by the federal government.

Performed planned physical security functions such as on-foot patrolling of specified areas that prevented and/or detected violations of legal codes and laws, detained (when necessary), and rendered policing service and personal assistance.

Observed visual surveillance of property and suspicious packaging and watched for any suspicious activity.

Performed roving guard services and perimeter and interior patrol to warrant security breaches; criminal and/or suspicious activities were detected and reported promptly.

Controlled building access points and permitted entry daily, ensuring authorized personnel and vehicles were allowed access to the facility.

Monitored live feeds from CCTV cameras, access control systems, and alarms.

Identify and assess threats, notify proper authorities, or dispatch security personnel to respond.

COASTAL INTERNATIONAL SECURITY

1300 Pennsylvania Ave., N.W. Washington, DC 20004

Supervisory Protective Security Officer March 2006 – January 2013

Hours per week: 40- 60 hours per week Salary: $65K annually

Supervisor: Major Jamal Young

Delivered high-level federal law enforcement support to the Department of Homeland Security, Federal Protective Service (FPS) by physically protecting buildings, grounds, employees, and visitors from criminal activities and threats.

Managed day-to-day operations, supervising 40-60 armed Protective Security Officers (PSO) by determining shift initiatives, objectives, and workloads that ensured the efficiency of assigned duty stations and balanced shift responsibilities amongst the officers. Trained new officers on specific tasks and job equipment. Ensured PSOs maintained satisfactory standards of employment competency, conduct, appearance, and integrity.

Performed guard mount to inform officers of any standing and/or priority orders, confirmed PSOs' credentials were valid, properly armed, and aware of shift objectives before officers reported to assigned post.

Track and enter officers' time and attendance in a Microsoft (MS) Excel spreadsheet, completing contract hours.

Analyzed and took proper action on all incidents reported during shifts, ensured evidence protection, and coordinated with neighboring jurisdictions (if applicable).

Coastal Cont’

Effectively communicated with the Contract Manager and Major to discuss weekly shift activities and offered recommendations when necessary.

Protective Security Officer November 2003 – March 2006 Hours per week: 40 - 60 Salary: $45K annually Supervisor: Lieutenant Darrell Bridges

Performed vehicle and on-foot patrolling of specified areas that prevented and/or detected violations of legal codes and laws, facilitated detention (when necessary), rendered policing service and personal assistance, and served as a mediator amongst conflicts.

Conducted inspections of delivery vehicles and personal vehicles for valid tags and decals, as well as daily and periodic inspections to ensure compliance with established policies, procedures, rules, and instructions. Observed visual surveillance of property and suspicious packaging and watched for any suspicious activity.

Controlled building access points and permitted entry daily, ensuring authorized personnel and vehicles were allowed access to the facility.

Performed roving guard services and perimeter and interior patrol to warrant security breaches; criminal and/or suspicious activities were detected and reported promptly.

UNITED STATES MARINE CORPS

Joint Base Andrews, VMFA-321 August 1993 – August 2001

U.S. Marine Corps Reserve

Served and protected the lives and property of the US States of America. Managed junior marines, enforcing rules and regulations and upholding the Marine Corps standards.

Coordinated with the Defense Finance and Accounting Services by employing computer databases to process payroll and resolve complex payroll discrepancies accurately.

Maintained files and organized important personnel documents related to pay and administrative matters.

Trained and mentored subordinate Marines and counseled personnel on pertinent professional and personal matters affecting the command’s efficiency.

Generated electronic reports to schedule and ensured all training was executed on time and recorded for confirmation.

Recorded personnel promotions, transfers, leave requests and pay changes.

TRAINING & DEVELOPEMENT

Weapon Proficiency, CPR or AED Training, First Aid, X-ray Magnetometer Training, OC-Spray Training, Defensive Tactics Training, Baton & Handcuff Training, Patrolling Training, Closed Circuit Camera Training, Quality Control & Inspection, testifying in court (if necessary)

CORE SKILLS

Law Enforcement, Policing Services, Property & Building Protection, Reporting, Documentation, Protective Operations, Countermeasures, Protective Intelligence, Federal Laws, State and Local Laws, Medical Emergencies, Preventive Measures, Research & Development, Servant Leadership & Collaboration, Troubleshooting, Emergency Preparedness & Response Assistance, Project Management, Emergency Response Management, Scheduling, Web Pages Programming, Computer User Support, Network & Computer Network Administration, Conflict Mitigation, Organizational Skills, Multitasking, Access Control, Public Administration, Attention to Detail, Conflict Resolution, Time Management Problem-Solving, Data Analysis, Critical Thinking, Verbal & Written Communication Skills, Work Ethic

TECHNICAL KNOWLEDGE

HTML, Active Directory, Knowledge of TCP/IP, LAN, & WAN Networking Concepts, MS Office Suite (Word, Excel, PowerPoint)

CERTIFICATIONS/LICENSES

DCJS Registration ID No. 99272886

Licensed Realtor, August 2015 – Present

Cisco Certified Network Associate Course (CCNA), July 2014

CompTia Security+, February 2013

CompTa Network+, February 2013

CompTia A+, July 2002

REFERENCES (LIST OF PERSONAL & PROFESSIONAL REFERENCE

Name: Duane Bollers

Job Title: CPA Accountant

Company Name: Defense Logistics Agency

Address: 2357 James Monroe Cir, Herndon, VA 20171

PH #: 240-***-****

Email: *****.*******@*****.***

Name: Anthony Spence

Job Title: Lieutenant/Site Supervisor

Company Name: AUS

Address: 3613 Chandler Dr. Fort Washington MD 20744

PH #: 252-***-****

Email: ***************.**@*****.***

Name: Shunndale Coles

Job Title: Protective Security Officer

Company Name: Paragon Systems, Inc.

Address: 3853 26th Ave., Temple Hills MD 20748

PH #: 240-***-****

Email: **************@*****.***

Name: Gabriel Scindian

Job Title: Senior Web Developer

Company Name: Sprezzatura

Address: 13816 Dovekie Ave. Clarksville MD 20871

PH#: 571-***-****

Email: ***************@*****.***

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