Data Entry Customer Service
Resume:
Leila Lemus
Driven by a deep commitment to supporting business success through accurate and well-organized data, I strive to ensure that every system and projection is functioning at its highest potential. With hands-on experience in managing a wide range of data — from customer profiles to operational metrics — I focus on ensuring the integrity and accessibility of information that drives key business decisions. I pride myself on transforming complex data into clear, actionable insights, while consistently improving data processes to enhance system efficiency and minimize errors. Proficient in Microsoft Office, Google Sheets, Smart Sheets, and specialized database tools, I am dedicated to streamlining data workflows to ensure your systems operate seamlessly and your projections remain reliable. I thrive in collaborative environments, working alongside teams to create systems that support strategic goals and fuel the growth of the organization. Above all, I am passionate about serving the company by delivering data-driven results that empower smarter, more informed decisions.
P R E V I O U S E M P L O Y M E N T
REMOTE CUSTOMER CARE SPECIALIST
Pro Florida Handyman LLC, 02/23 - Present
- Respond to customer questions and concerns via phone, email, or chat. Helping customers compare products and services
- Resolve customer issues and complaints. Helping with orders, billing issues, refunds, and more
- Collect and analyze customer feedback to improve customer service
- Escalate issues to the appropriate department or manager when needed
- Meet or exceed performance targets
- Provide feedback to management on customer issues, concerns, and trends
REMOTE DATA ENTRY CLERK
Lopez Communications INC, 02/2020 - Present
- Create spreadsheets to track important customer
information and orders
- Transfer data from hard copy to a digital database.
- Update customer information in a database
- Organize existing data in a spreadsheet
- Verify outdated data and make any necessary changes to records
- Search for and investigate information contained in files
- Perform regular database backups to secure data
- Input text-based and numerical information from source documents
- Provide occasional administrative support
- Review data for deficiencies or errors
- Assist with special projects that require large amounts of data entry
- Provide data entry support across departments on an ad-hoc basis
SALES REPRESENTATIVE
CG Smile, 07/2023 03/2025
- Answering inbound calls and making outbound calls
(averaging 250 calls per day)
Identify/ Schedule qualified prospects for consultation
- Provide prospects with detailed information about Dental Implants/Veneers
- Accurately enter all data about prospect’s information
- Online chat with prospects including but not limited to Social Media Platforms such as Instagram and Facebook
- Manage follow up process by reaching out to potential patients who have already expressed an interest in CG Smile
- Send information packets to scheduled prospects prior to visit
- Address caller needs in timely fashion, answer questions, set scheduled consultation
PREMIER SERVICE/SALES CONSULTANT
AT&T, 03/2025 - Present
- Identify and address customer needs, offering a range of AT&T products and services
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assist customers with billing inquiries, payments, and collections
- Foster customer loyalty by addressing concerns and offering solutions
- Act as a strong voice for AT&T, building rapport with customers.
- Excellent verbal and written communication skills are essential.
- Strong problem-solving skills to address customer concerns and issues.
- Ability to adapt to changing customer needs and product offerings.
E D U C A T I O N H I S T O R Y
MIAMI DADE COLLEGE, FL
AA in psychology
P E R S O N A L
R E F E R E N C E S
Raymond Lopez
CEO Lopez Communications
Christopher Leblanc
CEO Pro Florida Handyman
C O N T A C T
I N F O R M A T I O N
Mobile: 786-***-****
Email Address: **********@*****.***
Location: Miami, FL 33132
K E Y A B I L I T I E S
- Bilingual English and Spanish
- Critical thinking and creative problem solving
- Optimal ability to research and collect data
- High level of concentration
- Communication skills
- Organizational skills
- Time management
- Attention to detail
- Critical thinking
- Google data analytics professional certificate (in progress)
Contact this candidate