Customer Service Office Manager

ALEXIS ROBINSON

Atlanta, GA *****

******************@*****.*** / 404-***-****

SUMMARY

Personable and energetic Dental Office manager committed to delivering excellence in all facets of running a productive and efficient dental practice. Offering honed competencies in office management, data-entry, database management and scheduling to revenue goals. Outgoing and friendly delivering management and administrative excellence.. Excels in calendar management, payroll, insurance billing, patient concerns, and database administration. SKILLS

Office Management, Insurance billing, Payroll,

Customer Service, Patient

Confidentiality, Dentrix proficiency, Dental staff support, Patient scheduling, Multi-line telephone

Skills. Meticulous and organized, Knowledge of

dental terminology, Organization and efficient.

EXPERIENCE

OFFICE MANAGER / Rifkin Dental Group - Sandy Springs, GA 05/2019 - Current Keep digitized records and physical files organized for easy updating and retrieval by authorized team members Maintained financial accuracy by collecting deposits, fees and payments Oversee efficient patient check-in processes, including verifying insurance and submitting forms Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance Provide visitors a positive and professional first impression Scheduled appointments Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Process changes and issue patient payment receipts Updated office calendars with new appointments and accommodated last-minute schedule changes FRONT OFFICE ASSISTANT / Affordable Dentures and Implants - Atlanta, GA 02/2013 - 04/2019 Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Maintained and managed patient records in compliance with security regulations Organized referrals to other medical specialists Scheduled, rescheduled and handled cancelled appointments for patients Assisted patients in completing all necessary forms and documents Prepared claim forms for dental insurance/bank deposits Interacted with customers by phone, email or in-person to provide information and direct to desired staff members

DENTAL ASSISTANT / Dr.Johnson - Lubbock, TX 02/2010 - 07/2012 Responsible for retrieving patients' records, updating contact and insurance information, transcribing the periodontist's notes into the records after the examination and then filing the records once more Greeting patients, answering phones, scheduling appointments, phoning in prescriptions, and scheduling surgeries Worked alongside the periodontist during his examination, handing- instruments and helping as requested by the doctor Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse Educated AR

patients on postoperative care, including how to protect dental work and boost healing EDUCATION AND TRAINING

Dental Assisting 03/2012

School

High School Diploma

Kaplan College - Lubbock, Tx

Area

Franklin, Pa

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