Behavioral Health Case Manager
Resume:
LORETTA SAUNDERS
Hollis, NY *****
****************@*****.***
Professional Summary
Highly skilled Case Manager and Behavioral Health Specialist with expertise in conducting comprehensive client needs assessments, developing individualized care plans, and connecting clients with community resources. Proven track record of advocating for clients, providing crisis intervention, and achieving positive outcomes for individuals with mental health, substance use, housing instability, or justice- involvement challenges. Strong written and verbal communication skills, paired with excellent customer service, critical thinking, and problem-solving abilities. Proficient in data analysis, documentation, and resource advocacy within trauma-informed, recovery-oriented, and culturally responsive frameworks. Experienced in mentoring as an Academic Athletic Mentor/Advisor, guiding student-athletes in balancing academic and athletic responsibilities, and fostering personal development. Additionally skilled as an Athletic Facility Assistant, providing operational support in sports facilities to ensure safety, cleanliness, and optimal resource use. Volunteered at the 2025 European Lacrosse Championship Games, contributing to event operations, athlete support, and fan engagement. Adept at building trust, creating positive experiences, and fostering supportive environments for clients, athletes, and facility users alike. Passionate about both behavioral health and sports management, committed to making a lasting impact in individuals’ lives and within sports organizations. Work Experience
Behavioral Health Specialist III
ICL-Queens, NY
June 2025 to Present
Provide counseling, treatment, rehabilitation, case management, and supportive services in community settings (streets, shelters, homes, etc.).
• Engage individuals with serious mental illness, substance use issues, trauma history, homelessness, or criminal justice involvement.
• Work as part of a multidisciplinary IMT team with a shared caseload.
• Address co-occurring disorders and provide integrated care.
• Assist clients with housing, employment, healthcare, benefits, and social functioning.
• Deliver crisis intervention services and participate in on-call rotation.
• Conduct outreach and engagement in nontraditional settings.
• Complete timely documentation, treatment plans, and progress notes.
• Provide psychoeducation to clients and families.
• Apply trauma-informed, recovery-oriented, culturally responsive, and strengths-based approaches. Case Manager
ICL-Queens, NY
October 2024 to June 2025
Conduct initial interviews and assessments to Review medical, psychological, and social histories evaluate clients' needs, goals, and challenges as necessary Develop individualized care or service plans Set short-term and long-term goals in tailored to each client's needs collaboration with the client
Identify and connect clients with relevant Facilitate access to resources and advocate on community services, such as healthcare, housing, behalf of the client counseling, or employment assistance Maintain accurate and up-to-date case records, Ensure compliance with legal, ethical, and including reports and evaluations organizational standards
Mental Health Therapy Aide
New York State Office of Mental Health - Creedmoor Psychiatric Center-Queens, NY September 2023 to November 2024
Assisted mental health professionals with Conducted group therapy sessions, and provided assessments, evaluations, and treatment plans for one-on-one counseling services patients Monitored patient progress, and documented Provided emotional support to clients in crisis changes in behavior or attitude situations
Developed positive relationships with clients Supported patients during appointments with through active listening and empathy psychiatrists or primary care physicians Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining the continuum of care from admission through to discharge Direct Support Specialist
Family Residences and Essential Enterprises-Hempstead, NY September 2021 to January 2024
Transported clients to doctor's appointments and errands Enhanced patient wellbeing by supporting participation in recreational activities Maintained clean and well-organized environment for client happiness and safety Documented current patient information to update vital signs, behaviors and eating habits Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
Residential Case Manager
THE BRIDGE INC.-Bronx, NY
May 2021 to March 2023
Monitored and evaluated client progress compared to measurable treatment and care plan goals Provided information to access financial assistance, legal aid, or housing Documented services and collected required data for evaluation Monitoring and Assisting individuals with maintaining benefits (Food Stamps, One shot deal, Medicaid, and SSI)
Investigated abuse or neglect cases and exercised protective actions when necessary Case load ranges from 25-30 with the age range from 35-70s with individuals with intellectual and developmental disabilities impairment, Dyslexia, Mental disorder, Dyscalculia, Traumatic brain injury, Down syndrome, Multiple sclerosis, Dysgraphia, Epilepsy, Neurological disorder, Language disorder and Schizophrenia
Mentor/athletic Academic Advisor
Vaughn College of Aeronautics and Technology-Queens, NY June 2021 to December 2021
Serve to support and encourage High School, First Assisting mentees in developing study plans, Year and Transfer student selecting courses, and achieving academic goals Offering advice on career paths, internships, Guiding mentees in conducting research, writing research opportunities, and professional papers, and preparing for presentations development Helping mentees build essential skills, such as time Providing encouragement and helping mentees management, critical thinking, and effective overcome challenges such as stress, self-doubt, or communication academic setbacks
Connecting mentees with resources, experts, and professional networks in their field of interest Athletic Facility Assistant
Buffalo State College-Buffalo, NY
July 2017 to April 2021
Monitor and maintain the cleanliness and safety of Assist with inventory management, ensuring that the facility, including locker rooms, gymnasiums, all athletic equipment is properly stored, fields, and courts maintained, and available for use
Provide customer service by answering questions, Ensure compliance with safety protocols and assisting athletes, and guiding visitors around the regulations, including proper use of equipment and facility emergency procedures
Assist in scheduling and coordinating facility use, Assist in the maintenance and repair of equipment ensuring proper allocation of space and resources and facilities as needed Enforce facility policies, including access control, Assist with organizing and supporting sports appropriate behavior, and adherence to rules programs, classes, and events Report any facility issues, damages, or safety concerns to management promptly Education
MASTER OF SCIENCE in Sports Management
SUNY Cortland-Cortland, NY
May 2024 to Present
HIGH SCHOOL DIPLOMA
John Bowne High School-Queens, NY
BACHELOR OF ARTS in SOCIOLOGY
SUNY Buffalo State-Buffalo, NY
July 2017 to May 2021
Skills
• Working with people with developmental disabilities
• Sports
• Resource Advocacy
• Basketball (4 years)
• Academic Advising Data Analysis
• Teamwork
• School experience
• Organizational skills
• Behavioral health
• Experience working with students
• Treatment Plan Development Excellent Written and Verbal Communication
• Client Needs Assessment Disability Services
• Time management
• Facilities management
• Harm reduction
• Customer Service Critical Thinking
• Mac OS
• Flexibility
• Working with high schoolers
• Google Docs
Certifications and Licenses
CPR Certification
Driver's License
BLS Certification
AED Certification
First Aid Certification
AHA Certification
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