Business Analyst Scrum Master

Davina Sandifer, Ph.D. *

DAVINA SANDIFER, Ph.D.

904-***-**** ******.********@*****.*** linkedin.com/in/davinasandifer Business Analyst (CBAP) Scrum Master (Scrum Alliance) Product Owner (SAFe) Key Highlights

Facilitation of agile/scrum ceremonies and business requirement sessions, making value-added contributions that maximize development team performance to improve businesses processes

Trusted peer and colleague recognized for leveraging relationships and stakeholder engagement to lead successful change in projects and programs while building credibility with business partners, colleagues and peers

Passionate and driven to maintain awareness and comprehension of current and emerging systems, software, applications, and techniques to support evolving business processes

Engagement during all phases of software development lifecycle by facilitating scrum ceremonies with the development team, and leading business requirement elicitation sessions and UAT with business partners

Cultivation of solid business partnerships leveraging a holistic relationship-building skillset that instills positive energy to curate a team culture that enables success

COMPETENCIES

Requirement Elicitation

“As Is – To Be” Diagnosis

Talent Development

Scrum/Agile

Business Analysis

Strategy Design and Execution

Project Management

Qualitative/Quantitative Data Analysis

Stakeholder Engagement

Process Improvement

Scope Analysis & Refinement

Backlog Refinement

Cloud Computing/API Integrations

Talent Development and Coaching

Scrum/Business Facilitation

Team Culture & Engagement

Relationship Building (RACI Matrix)

Conflict Resolution

Team Building and Leadership

Business Requirement Documentation

User Persona Mapping

Scrum Ceremony Scheduling

Technical Requirement Documentation

Backlog Refinement

TECH SKILLS & EXPOSURE

MS Office

Smart Sheets

TFS/ADO

Visio

Miro

Lucid Charts

Salesforce

Slack

Monday

Google Sheets

ServiceNow

ClickUp

Figma

Jira

Trello

Balsamiq

EDUCATION

Doctor of Philosophy in Organizational Leadership & Human Resource Development Regent University

Master of Arts in Human Resource Development

Webster University

Bachelor of Arts in Organizational Leadership

Northern Kentucky University

Davina Sandifer, Ph.D. 2

SOFTWARE DEVELOPMENT EXPERIENCE

Sr. Business Analyst/Product Owner/Scrum Master

General Motors, Roswell, GA 07/2021 – 10/2024

Project: Marketplace POC – Led end-to-end development of POC to capture vendor data and enable downstream systems to access said data based on Marketplace program enrollment. Elicitation and documentation of business requirements, user story creation and refinement, facilitation of scrum ceremonies, demo and UAT scheduling.

Project: CarBravo Launch – Elicited business requirements from stakeholders and created user stories for the “CarBravo” credentialing process. Our team developed features that enabled dealers/suppliers to rank used vehicles, and configured/designed the migration of non-gm vehicle data to GM Dealer Data Systems to allow GM dealerships to sale non-GM vehicles

Project: Language Translation for International Releases (Canada & Central America) - Coordinated development team efforts to translate Dealer Data (Sales/Finance/OPM/Brand) into multiple languages by overseeing the mapping of existing dealer data systems, applications, and integrations that would support GM Dealerships in Canada and Central America. Core Role:

Scheduled and facilitated ceremonies and stakeholder sessions to elicit, define, and document high level business and technical requirements; routinely met with business partners to communicate development team progress and provided periodic project status updates to management and key stakeholders

Coordinated software development efforts through “RACI” stakeholder engagement, supported continuous integration and feature delivery using Aha, SharePoint, and ADO/TFS and Smartsheet RAID Logs to organize business and technical requirements, manage the product backlog, and mitigate deployment risks

Project and product management for initiatives to enhance database storage and networking capabilities of internal systems and applications; improving GM’s ability to capture, store, share, and leverage dealer data across six applications that supported Dealer Systems and Sales

Product Analyst

Salesforce, Indianapolis, IN 11/2019 – 01/2021

Project: Process Analyst – Workday Recruiting

Talent Tracking & Scheduling - Analyzed the issues, obstacles, dependencies, and value associated with existing features of Workday with the consideration of acquiring an external application to support interview screening and scheduling. Made recommendations to Workday and Talent management based on findings

Interviews & Offers Process - Ensured Salesforce and Workday business partners were aligned on the implementation of desired features by discussing the product roadmap with Workday partners and invested cross-functional teams to strategize on timeline to address functionality gaps in the post-interview and offer process Core Role:

Scheduled and facilitated business requirement sessions to elicit, define, and document the talent acquisition process and existing features/functionality of the Workday application as deployed and implemented within Salesforce

Routinely engaged Salesforce and Workday stakeholders to prioritize requirements (MSCW) and effectively summarize and communicate status of requirement sessions based on the prioritization, categorization, and potential feature design to support and/or enhance talent acquisition processes

Business Systems Analyst / Scrum Master

Revature, Reston, VA 08/2018 – 08/2019

Project: Process Consultant Anthem/IngenioRx Go-Live

Created Project Playbook for Parallel Testing that outlined processes, resources, meetings, and objectives for Go-Live

Assessed, identified, escalated, and resolved issues impacting business processes for Medicaid and Medicare Claim Adjudication

Identified potential claim adjudication risks and helped develop a database mitigation plan to resolve potential issues during deployments and releases

Partnered with the Data Analytics team to create a reporting tool that categorized incoming claims prior to manual claim adjudication, thereby automating defect analysis reporting Core Role: (Revature)

Facilitated daily scrum, sprint reviews, retrospectives, sprint planning, and release planning

Reviewed Functional specifications and design the system by leading various Scrum meetings with development team

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks that impact team velocity

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