Administrative Assistant Customer Service

TRACEY HOPKINS

**** *********** *****

Glen Burnie, Maryland 21061

Cell: 443-***-****

Email: ***********@*****.***

SKILLS

Complex Accounting: Billing & Invoicing Budgeting Issue Resolution Vendor Statement Reconciliation Staff & External Communications Software Proficiencies: Windows XP (Word, Excel, Access, PowerPoint, and Outlook) Adobe Acrobat Reader

Adobe Acrobat Writer Asset Suite, Microsoft Lync SharePoint SAGE 50 PROFILE

Resourceful experienced professional in areas pertaining to customer service, project management, and office management. Highly skilled in multi-tasking and maintaining meticulous attention to specifics while employing professionalism and superior communication ethics to supersede company requirements and customer needs. EXPERIENCE

BGE FSA

Baltimore, Maryland May 2019 – Present

Central point of contact for E-Time and pay policies at Howard Service Center. Inputs time daily for all Overhead Crews, Service Operators, and FIN unit. Performs the duties of Field Planner and Distribution Construction Planner as requested. Coordinate Miss Utility, flagging, forestry, and other services to support field activities. Enter orders and approve material requests via AS8 and the Central Warehouse. Performs safety audits on field crews as requested and enters company system. Processes completed planned

& reactive work and routes to the appropriate department. Creates Expense reports for out-of-pocket reimbursements and credit card reconciliation, travel and assist other service centers.

Assist multiple DCP’s with daily duties such as office supply, inventories, and submitting invoices to BG&E accounts payable. Assist Overhead construction supervisors during storm season.

BGE Department Support Specialist III

Baltimore, Maryland October 2017 – May 2019

Applied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were absolutely required. Create contractors ID badges, create paving tickets, compiling CPAs for approval, process material orders, Stationary, Baltimore City Street Cut Notifications

(part time), Tracking open service rickets, Printing out construction drawings, creating job jackets, Running CAMS reports as needed, Backup Workload Management FSA in the permitting process, Inputting safety observations as needed, Rerouting customer inquiries when responsible coordinator is out of office, Answering paving specific questions, Tracking customer inquiries. January 2017 Administrative Assistant

November 2016 – October 2017

Working short term Administrative Assistant positions with various Staffing Agencies. EXELON Administrative Assistant III

Windsor Mill, Maryland October 2015 – November 2016 Applied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were absolutely required. Daily tasks included processing CPA’S, invoices, material orders, manage/coordinate scheduling contractors, manage completed work in MAP, manage/verify GAS distribution for contractors, safety audits, scheduling meter installs, tracking meter installs, create/close work orders FAs for CC&B process surveys, monitor customer information in CC&B, from contractor’s feedback, create excel spreadsheet with pivot points. Extensive detail to scheduling meeting, domestic travel arrangements, taking minutes at executive meetings in addition to authoring, maintaining, and distributing a myriad of financial and production reports including cash flow reports, invoices, purchase orders, contracts, vendor, and job files. Created, managed, and organized all file systems and folders, hard copies, and computer data. Answered multiple phone lines and directed trade; organized site meetings with the trades, while developing ongoing business rapport with the trades and city officials. Utilized the internet, SharePoint, Asset Suite, PowerPoint, Microsoft Excel with pivot, and other software applications as a research tool to accommodate specific project needs. Ensured production agendas remained on track and within projected guidelines. ROTO-ROOTER PLUMBING Dispatcher

Linthicum, Maryland March 2015 – July 2016

Daily tasks consisted of scheduling and deploying service technicians to service calls

(emergency or routine) received via phone call or email in Baltimore\Washington, New Jersey, New York, Pennsylvania, and Virginia areas. Supervised the Accounts Receivable department with ensuring the timely completion of invoice distribution, monitoring payment status’ of completed jobs, contacting customers on past due accounts, completing reports utilizing Microsoft Excel and AS 400, and updating the general manager on the status of Accounts Receivable. Responsible for facilitating departmental meetings to ensure customer satisfaction as well as procedural updates. EDUCATION Yorktown Business

Office Automation March 1998

Strayer University

Business Administration emphasis on

Project Managing September 2017- June 2025

Contact this candidate