Health Advisor Private Caregiver

FRANCY S.ALANO

Health Advisor * / Private Caregiver

PROFILE

I am a resilient and determined individual who believes in the mindset of “Never give up-If they can do it, so can I.” I value quality time at home with my partner and our beloved fur babies. Professionally, I work as Health Advisor and a Private caregiver, dedicated to helping others improve their well-being and achieve their goals.

CONTACT

MOBILE:

+639*********

EMAIL:

*************@*****.***

CERTIFICATES

• Basic life and Support

• Elderly Care

• Child Care

• Home and Meal Management

EDUCATION

Care Giving Training

University of Nueva Caceres Jaime Hernandez Avenue, Naga City Cam. Sur

November 29, 2022 – June 2022 Tesda

Bachelor of Science in Accountancy

University of Nueva Caceres Jaime Hernandez Avenue, Naga City Cam. Sur

2000-2004 College Degree

WORK EXPERIENCE

August 22, 2022 – Present Concentrix Daksh Romar Bldg. III Ninoy and Cory Avenue, Second Floor, Naga, 4400 Camarines Sur

Health Advisor I Health Insurance

Answering Providers inquiries

• Checking if the provider and the member is Out of Network.

• Providing status of the payment and payment information.

• Checking the billable times limit

• See to it if the procedure code and diagnosis code is covered.

• Provide the members benefits and eligibility.

• Checking the status of the appeal

• Providing claims and benefit.

March 25, 2019 – June 21, 2021 Orchid Cybertech Services Inc. 16th floor iSquare Building, Meralco Ave, San Antonio, Pasig City

Customer Service Representative

Telecom:

• General Inquiry

• Balance of Account

• Payment details, Email Request for Pre-activation

• Email Request for Compensation

• Email Request for Refund

• Installation details

• Withdraw Cancellation

• Billing Statement

• Walkthrough the customer on how to update Credit Card details or to explore the account

July 14, 2017 – September 19, 2018 Customer Contact Channels (C3) 11th floor Bonifacio 1

Technology Tower, 31st St. Corner Rizal Drv. BGC

Customer Service Representative (Spirit Airlines)

Travel Account:

• General Reservation

• Ticketing Booking

• Answering passenger’s inquiries

• Cancellation of the reservation

• To modify reservation if the passenger’s request to do so

• To sell a baggage and advance seat assignment

January 26, 2015 — January 2017 International Business Machines (IBM) Site B. Ninoy and Corry Road, Triangulo, Naga City 4400 Senior Analyst (Band 5) TGCS RTR EMEA General Ledger (GL) October 19, 2015 – January 2017

• Running for Bank Reconciliation

• Weekly doing our Inventory

• Making Journal Entry

• Updating Cash Log owned Operating Unit

SENIOR ANALYST (BAND 5) TGCS CF CUSTOMER MASTER RECORDS (CMR) JANUARY 26, 2015 — OCTOBER 19, 2015

• Recording New Ship-to address for North America

• Updating Ship-to address for North America

• Invoice suppression

• Change Chanel anel

January 5, 2005 — December 31, 2008 Bicol Medical Center Panganiban Drive, Naga City Service Clerk

SERVICE CLERK CONTRACTOR

• Payroll Processing

• Payroll records and vouchers Indexing

• Attendance record management

• Arrangement of Employee Voucher and Pay slips

January 5, 2005 — December 31, 2008 Bicol Medical Center Panganiban Drive, Naga City

Service Clerk

• Payroll Processing

• Payroll records and vouchers Indexing

• Attendance record management

• Arrangement of Employee Voucher and Pay slips

REFERENCES :

• Medina Montero Team Lead, General Ledger Emea, RTR (IBM) Site B. Ninoy and Corry Road, Triangulo, Naga City 4400 Cel. No. +639*********

• Mary Rose V. Romero Sr. SME Concentrix Ninoy and Cory Road,Triangulo, Naga City Cel. No. +639*********

• Ricky Montemayor Product Trainer and Team Manager of Spirit Airline Bonifacio One Technology Tower, Rizal drv. Corner Rizal ave.BGC Cel. No. +639*********

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