Data entry
Resume:
MALATHY PADMANABHAN
Fairfax, Virginia 22030, United States
Mobile: 703-***-****
Email: *********@*****.***
Work Experience:
Document Analyst
Department of Transportation-Client
Fairfax, VA
March 2019 – June 2024
Utilized Artemis, an Oracle system, to support the National Highway Traffic Safety Administration (NHTSA) in identifying safety defects and managing recalls.
Managed tools include PDF Cleansing Tool, Ad-Hoc Query, and VIN Decoding Tool.
Updated vehicle and component data, facilitated customer interactions, and retrieved audit trail data.
The National Highway Traffic Safety Administration (NHTSA), within the
Department of Transportation (DOT), fulfill its mission in Artemis, an Oracle
system that helps NHTSA with the early identification of serious safety-related
defects, and the ability to require more timely recalls. The Artemis
system provides a central repository of data on motor vehicles and motor vehicles.
equipment defects. using all the tools in our project.
Roles and Responsibilities:
• Updating Vehicle Manufacturers product data
• Updating Vehicle components data
• Updating Office of Defective Investigation (ODI) numbers
• Updating entire Local and Foreign Vehicle information
• Updating vin numbers.
• Updating customer vehicle information’s data
• Retrieving the data from Audit trail
Language Analyst
Global Language Company
Arlington, VA
January 2009 - January 2019
Provided intensive training to US diplomats and developed educational materials on cultural and linguistic topics.
Designed and implemented curriculum, integrating technology for effective teaching methods.
Taught Tamil language and culture, emphasizing linguistic principles and current socio-political trends in India.
I received multiple commendations for linguistic accuracy and translation quality.
Taught all the fundamental elements of the Tamil.
language structure, including semantics, phonetics, syntax, morphology, and
pragmatics. Familiarized the current political, social, and economic trends in
India to introduce Tamil language in a historical and cultural context. Trained
students in reading / writing / speaking basic Tamil Language. Frequently tested.
student’s proficiency level by way quiz and practical sessions. Developed
study materials for the classes (includes binders, exercises, reading exercises
and cassette voice recordings on cultural and linguistic topics for students.
Customer Service Manager
Kohls
Fairfax, VA
October 2009 - December 2009
Managed credit transactions department, resolving customer issues promptly.
Demonstrated exceptional customer service, earning multiple "Employee of the Month" awards.
Worked as a customer service manager in the credit transactions department.
Interfaced directly with customers to aid and resolve problems.
• Provided customer service by assisting and acknowledging customers.
Courteously greet customers and efficiently process transactions within busy,
fast-paced retail environments.
• Operate cash register, scanners, and computers to itemize and total customer
purchases: collect payments and make change for cash transactions; and
balance drawer at the end of each shift. Assist with store stocking, floor-sets and
opening/closing procedures.
• Repeatedly named “Employee of the Month” at both companies in recognition
of excellent job performance and customer service.
Education:
Bachelor of Science in Accounting
Madras University, Chennai, TN, India
June 1993
Technical Skills:
Microsoft Office Suites, Chrome, Internet Explorer
Artemis Oracle System
Quality Assurance Software
Kanban Training Certificate
Language Skills:
Tamil: Advanced (Spoken, Written, Read)
English: Advanced (Spoken, Written, Read)
Additional Information:
Completed Professional Quality Assurance course.
Relevant coursework in Accounts
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