The Jane of all Trades, I am your solution.

Nilsa-Rae Ross

Memphis, TN ***** 901-***-**** ******************@*******.***

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Professional Summary

Highly organized and detail-oriented professional with over 10 years of experience supporting administrative, quality assurance, and customer service operations. Proven ability to manage office workflows, coordinate schedules, handle documentation, and provide exceptional client support in fast-paced environments. Tech-savvy and quick to learn new systems including Microsoft Office, QuickBooks, and POS platforms. Adaptable team player with excellent communication skills, a strong sense of initiative, and a commitment to continuous improvement. Skills

- Administrative Support & Filing Systems

- Customer & Client Relations

- Microsoft Office Suite & QuickBooks

- Scheduling & Calendar Management

- Documentation & Reporting

- Inventory Management

- Conflict Resolution

- Adaptability & Flexibility

- Time & Project Management

Professional Experience

Administrative & Construction Assistant

Clement Property Preservation, LLC Memphis, TN

Jan 2023 – Dec 2023

- performed clerical duties including scheduling bids, estimates, and service dates for customers, verbal and written communications via email, phone, etc., marketing in person and social media, etc.

- created and Maintained organized filing systems (digital and paper) for convenient customer relationship management, contracts, bids, and vendor documents.

- Supported construction operations with document preparation, research of materials and job costs, equipment maintenance, loading and unloading of equipment and materials, clean up and removal of debris during and after work, setting up zoning appointments when necessary, performing basic construction tasks as instructed

- Built strong client relationships, increasing repeat business and referrals.

- Drafted emails and contracts, handled sensitive data with discretion, and coordinated vendor communications. Stocker & Merchandiser

Restaurant Depot Memphis, TN

Nov 2022 – Present

- Rotated inventory and maintained product displays to ensure consistent stock availability.

- Trained in merchandising and cross-departmental operations (produce, freezer, front end, etc.).

- Assisted with onboarding and training of new employees.

- Delivered excellent customer service on the sales floor. Quality Assurance Trainer

Warren Oil Company, Inc. West Memphis, AR

Nov 2019 – Nov 2022

- Trained and mentored new hires in QA processes and standards.

- Collaborated with departments to implement QA procedures company-wide.

- Maintained a spotless inspection record and developed training materials. Assistant Manager

Flash Market Convenience Stores Jackson, TN

Jan 2009 – Feb 2014

- Supervised store operations, managed inventory, and ensured compliance with company standards.

- Resolved customer issues and oversaw daily financial reconciliation. Customer Service & Sales Representative

Citibank Call Center McLeansville, NC

Oct 2004 – Nov 2007

- Provided product support, resolved issues, and handled POS authorizations.

- Maintained client satisfaction and exceeded performance targets. Inside Sales Account Executive

UPS Call Center Greensboro, NC

Mar 2003 – Oct 2004

- Managed national client accounts and advised on optimized shipping solutions.

- Tracked metrics and negotiated service-level improvements. Earlier Experience

Roles include Substitute Teacher (K-12), Personal Care Assistant, General Laborer, Quality Inspector, and Merchandising Specialist. Experience in customer service, education, construction, and garment quality control. Education & Certifications

Certified Phlebotomy Technician

University of Tennessee-Martin / Jackson State Community College Jan 2010 Some College Coursework: English Education

Bennett College for Women Greensboro, NC May 2002 Additional Information

- Authorized to work in the U.S.

- Nicknamed "The Jane of All Trades" for diverse skill set and adaptability

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