Bilingual Spanish-English Service Center Manager
Resume:
ALBERTO HERNANDEZ
Fresno, CA 832-***-**** *******.***************@*****.***
LinkedIn: www.linkedin.com/in/alberto-hernandez-b95361aa U.S. Citizen
Bilingual Spanish-English
WAREHOUSE & LOGISTICS OPERATIONS LEADER
14 yrs LTL Freight • P&L to $18 M
PROFESSIONAL SUMMARY
Data-driven service-center manager with a 14-year record of double-digit
on-time performance gains, sustained unit-cost reductions, and 200+
consecutive injury-free days for ArcBest / ABF Freight. Strengths include
P&L ownership, cross-dock optimization, union & non-union labor strategy.
CORE STRENGTHS
• Distribution-Center Operations • Route Optimization
• Labor Cost Control • KPI Dashboards
• TMS / WMS (AS-400, SAP) • Cross-Dock Layout Design
• Customer Retention • Fluent Spanish & English
EXPERIENCE
ArcBest / ABF Freight — Service Center Manager
Fresno & Sacramento, CA 2018-2024
• Full P&L for two terminals (25 doors, ~$18 M revenue).
• Led 35 FTEs + 4 casual drivers; averaged 130 LTL shipments/day at
96 % on-time delivery.
• Cut overtime 10 % and dock dwell time 15 % by redesigning cross-dock
flow and flex scheduling.
• Drove 200 OSHA-recordable-free days after revamping safety training.
ArcBest / ABF Freight — Account Manager
Sacramento, CA 2016-2018
• Managed 100 B2B accounts worth $10.5 M freight spend; grew revenue
20 % YoY.
• Customized routing and pricing strategies that lifted client NPS from
68 to 82.
• Negotiated accessorial fee cuts saving key shippers $175 K annually.
ArcBest / ABF Freight — Operations Supervisor
Sacramento, CA 2010-2016
• Supervised swing & night shifts (15 dockworkers); processed 200 bills
of lading/night at 95 % accuracy.
• Introduced 5S and barcode scanning, boosting sort speed 18 % and
reducing mis-routes 25 %.
EDUCATION
Houston Community College — 60+ credit hours toward A.A.S., Business
Logistics
TECHNOLOGY
Microsoft 365 • Power BI • Tableau • SAP TMS • AS-400 • WMS
LANGUAGES
Native Spanish • Professional English
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