Customer Service Patient Representative
Resume:
Melissa Gonzalez
patient representative
Soledad, CA 93960
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Representative I
Community Hospital of the Monterey Peninsula (CHOMP)-Monterey, CA November 2023 to Present
• Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
• Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
• Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
• Collaborated with healthcare team to ensure timely delivery of quality care to patients
• Assisted in the coordination of referrals to specialists or other healthcare facilities as needed
• Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
• Coordinated with medical staff to prioritize urgent cases based on severity of condition or physician's instructions
• Conducted financial screenings to determine eligibility for government assistance programs or charity care services
• Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
• Ensured compliance with HIPAA regulations when handling sensitive patient information
• Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
• Utilized problem-solving skills to address complex insurance issues such as claim rejections or prior authorization requirements
• Maintained confidentiality of patient records according to established protocols
• Achieved a record-breaking average daily registration rate by efficiently processing XX+ patients per day
• Assisted in the implementation of a new patient registration system, resulting in improved data accuracy and reduced errors
• Collaborated with medical staff to ensure accurate documentation of patient encounters for billing purposes
• Provided exceptional customer service by addressing patient concerns and resolving issues promptly and professionally
• Assisted patients with completing required forms or paperwork accurately and efficiently
• Supported front desk operations by managing incoming calls, directing visitors, and providing general information about services offered
• Demonstrated strong attention to detail when verifying accuracy of demographic information during registration process
• Coordinated with external agencies or organizations involved in patients' care continuum as needed
• Served as a resource person for colleagues regarding insurance verification processes or billing inquiries Medical Assistant
SVMC prime care-Salinas, CA
February 2020 to October 2023
• Administer Immunizations
• Perform vitals, EKG's
• Schedule appointments
• Room patients
Program Instructor
NEW PERSPECTIVE-Salinas, CA
November 2018 to January 2019
• Working with disabled adults
• helping clients meet their goals
• teaching clients how to trace their name
• Doing activities with the clients
• going out to the community with clients and teach them safety signs Cashier/Sales Associate
JCPenney-Salinas, CA
October 2018 to December 2018
• Cashier
• customer service
• cleaning up the aisles
• doing go backs
• helping customers find clothing or other products Resident Care Associate
Brookdale Senior Living Solutions-Salinas, CA
July 2017 to February 2018
change residents, cooked and cleaned, activities of daily living, grooming Cashier
Little Caesars-Greenfield, CA
August 2016 to July 2017
Cashier, customer service, preparing orders, answering phone calls, cleaning Education
Center for Employment Training
Soledad High School-Soledad, CA
August 2010 to June 2014
Skills
• Caregiving
• Patient Care
• Medical terminology
• Medical Scheduling
• CPR (2 years)
• RETAIL SALES (Less than 1 year)
• RECEPTIONIST (Less than 1 year)
• Spanish
• English
• Vital Signs
• Time management
• Computer skills
• Medical Office Experience
• customer service (3 years)
Certifications and Licenses
Certified Medical Assistant
Additional Information
Skills
Customer Service, Resident caregiver
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