Customer Service Business Operations
Resume:
Dover, DE *****
**.*******@*******.***
SUMMARY
Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, invoicing, and vendor negotiations. Acknowledged for outstanding customer service and effective team collaboration. SKILLS
EXPERIENCE
PAS COORDINATOR
Easterseals Delaware and Maryland's Eastern Shore Dover, DE April 2023 - May 2025
AME'LIA CASSIOPEIA POPESCU
• Work planning and prioritization
• Payroll administration
• Client relations
• Attention to detail
• Conflict management
• Policy enforcement
• High-demand performance
• Budgeting and finance
• Adaptability and flexibility
• Correspondence and reporting
• Regulatory compliance
• Performance management
• Complaint resolution
• Appointment scheduling
• Report preparation and analysis
• Decision making
• Team building
• Office management
• Multitasking and organization
• Time management
• Calendar management
• Customer service excellence
• Quality assurance processes
• Microsoft Office suite proficiency
• Yardi Systems' expertise
• Recordkeeping practices
• Remote office availability
• PPE compliance adherence
• Fluent in Romanian and German
• ADP software proficiency
• Established and nurtured partnerships with clients and service providers to strengthen relationships.
• Conducted research and prepared detailed reports for management and governmental agencies.
• Maintained comprehensive records of participant needs and preferences for effective program delivery.
• Trained participants and attendants on electronic visit verification software for improved compliance.
• Monitored program participants and their attendants throughout enrollment to ensure satisfaction.
• Conducted quarterly home visits to assess services provided to AP
COMMUNITY SUPERVISOR
Hunt Military Communities Fort Lee, VA December 2014 - January 2023 LANGUAGES
Romanian:
Native/ Bilingual
German:
Native/ Bilingual
CERTIFICATIONS
participants and attendants.
• Resolved payroll discrepancies for program participants and their attendants efficiently.
• Collaborated with Managed Medical Care Organizations and Case Managers to enhance participant support.
• Supervised, hired, trained, and evaluated team to enhance departmental efficiency.
• Cultivated relationships with residents, families, and community groups to foster collaboration.
• Provided direct support by managing referrals for advocacy and resolving complaints.
• Ensured compliance with objectives established by boards through administrative procedures.
• Established partnerships to address community needs and prevent service duplication.
• Presented program purposes, policies, and benefits to community groups for clarity.
• Determined eligibility criteria and requirements for program participation.
• Planned and managed budgets for programs, equipment, and support services.
• Certified Notary Signing Agent
• Notary Public for the State of DE and VA
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