Customer Service Data Management

Jenny Wolff

***** ********* **

Rushville,Il. *2681

Cell: 217-***-****

Professional Summary

Versatile and detail-oriented professional with over 10 years of retail management experience, delivering operational excellence in fast-paced environments. Proficient in data management, process optimization, and team leadership, consistently surpassing performance targets. Currently pursuing online business and HR coursework to enhance administrative expertise. Eager to apply strong analytical skills and self-discipline to remote roles in research, business, or administration, contributing to organizational success.

EXPERIENCE

Shift Lead/Manager

Walgreens, Macomb, IL

March 2024 – March 2025

• Orchestrated store operations, ensuring seamless execution of opening and closing procedures, including financial reconciliations and system preparations.

• Led team training and performance initiatives, achieving 100% of corporate performance targets monthly through strategic oversight.

• Delivered exceptional customer service, resolving complex inquiries and fostering positive client experiences.

• Managed inventory processes and data tracking, maintaining accuracy and compliance with regulatory standards.

Shift Lead

Dollar General, Rushville, IL

September 2023 – February 2024

• Directed store operations, overseeing financial transactions, system setups, and operational workflows to ensure efficiency.

• Trained and mentored staff, driving adherence to corporate standards and enhancing team performance.

• Provided high-quality customer service, addressing inquiries and ensuring a welcoming environment.

• Conducted inventory management and data verification, upholding operational

Assistant Manager

Vic’s Corner, Rushville, IL

July 2021 – November 2023

• Independently managed retail operations, overseeing financial reconciliations, inventory control, and compliance with alcohol regulations.

• Trained and supervised staff, optimizing team performance and scheduling to meet business needs.

• Resolved customer inquiries with professionalism, enhancing client satisfaction in a fast-paced setting.

• Maintained meticulous records and streamlined processes, ensuring operational efficiency.

Department Manager

Cellar 70, Rhinelander, WI

April 2015 – January 2018

• Led department operations within a grocery-attached liquor store, developing budgets and collaborating with store leadership to achieve goals.

• Conducted inventory analysis and staff training, fostering teamwork and operational excellence.

• Managed data tracking and reporting, ensuring compliance with regulatory standards.

EDUCATION

John Wood Community College, Quincy, IL

Nursing Studies (LPN Program), May 2000 – December 2005

Rushville High School, Rushville, IL

High School Diploma, May 1995

Skills

• Data Management & Analysis: Accurate record-keeping and trend analysis from inventory and sales.

• Attention to Detail: Ensured precision in financial reconciliations and compliance.

• Microsoft Office Suite: Proficient in Excel, Word, and Outlook for administrative tasks.

• Organization: Streamlined operations in high-pressure environments.

• Customer Service: Resolved inquiries with professionalism and empathy.

• Team Leadership & Training: Guided teams to meet performance goals.

• Adaptability: Thrived in autonomous, fast-paced settings.

• Remote Work Readiness: Self-disciplined and reliable in independent roles.

References:

Available upon request.

Contact this candidate